Customer Service Representative

Job Overview

Shrimp Shack is hiring a Customer Service Representative for a remote position based in Riyadh, Saudi Arabia. This opportunity is reserved for Saudi nationals who meet the outlined requirements and are ready to work in a structured customer support environment.

What You’ll Do

• Handle customer questions and complaints in a professional and courteous manner.
• Use customer service systems effectively to support day-to-day service operations.
• Contribute to improving the customer experience through strong communication and service handling.
• Maintain complete adherence to the assigned working hours.

Requirements

• Applicants must be Saudi citizens.
• Prior experience in customer service or call center roles, especially in improving customer service skills, is required.
• Ability to work confidently with customer service platforms and manage inquiries and complaints professionally.
• Strong commitment to the scheduled working hours is essential.

Benefits

• Comprehensive medical insurance for the employee.
• A comfortable, organized work setting that supports career growth and development.

Additional Information

This role is offered as a full-time remote position. The company has not specified salary details, number of openings, education requirements, or a start date.