Customer Success (B2B SaaS)

About WisemonkWisemonk enables global businesses to hire, pay, and manage talent in India without needing to establish a local legal entity. The company supports fast-growing startups and established enterprises that are expanding teams in India, taking care of payroll, compliance, onboarding, and employee experience so clients can stay focused on growth rather than operational overhead.The team is aiming to build a delivery engine that is high quality, process-driven, and enhanced with AI. The target experience includes dependable service for customers, well-organized onboarding, clear communication, and scalable operations that do not become chaotic.Role overviewThis opening is for a Customer Success professional to support client onboarding, coordination, and ongoing account management. The role belongs to the customer success function and involves close collaboration with the Customer Success Lead, HRBP team, finance/payroll, and shared delivery teams handling benefits, insurance, and equipment.The main responsibility is to make sure clients are onboarded smoothly, understand how to work with Wisemonk, and receive timely coordination and communication across teams. This is a hands-on, ownership-heavy position in a client-facing setup rather than a passive support role.Key responsibilitiesSupport the onboarding of new clients after the sales handoff.Collect all required information, documents, and other inputs needed for onboarding.Help clients understand timelines, processes, and expectations.Coordinate with internal teams to ensure onboarding is completed smoothly.Serve as a contact point for assigned clients, working alongside the CS Lead.Track client requests and ensure they are followed through to closure.Coordinate with HRBP, finance, and delivery teams to resolve client needs.Maintain prompt, clear, and consistent communication with clients.Monitor account activities, deadlines, and dependencies.Support recurring check-ins and the ongoing communication rhythm.Help ensure clients follow the right workflows.Identify risks, delays, and issues early and escalate when needed.Keep follow-up active so tasks do not get missed during onboarding or delivery.Track ownership, timelines, and task progress across teams.Improve onboarding checklists, workflows, and supporting documentation.Maintain accurate records of accounts and activities.Use tools, automation, and AI to strengthen coordination and visibility.What the company is looking forThe ideal candidate has 1 to 4 years of experience and comes from customer success, operations, account coordination, or a related role. The position calls for strong accountability, sharp follow-through, strong communication, attention to detail, and the ability to manage several clients and tasks at once.Applicants should be comfortable working with cross-functional teams in a fast-moving environment that is structured but still evolving. A proactive approach, strong problem-solving ability, and comfort with trackers, tools, and basic automation are important.Ideal backgroundCustomer success or account coordinationOperations or program managementOnboarding or implementation workConsulting or client coordination rolesExperience in an early-stage startup environment