Customer Support Engineer (Application Support)

Role Overview

This position is for a Customer Support Engineer focused on application support in Bengaluru. The role centers on resolving user issues, assisting customers through phone and email, and supporting product usage with clear documentation. It also involves working on ticket management and contributing to API integration-related tasks.

Key Responsibilities

• Investigate and resolve problems reported in applications.
• Respond to customer questions and concerns over phone and email.
• Support product usage by sharing accurate documentation and guidance.
• Track, prioritize, and close support tickets in an organized manner.
• Work with internal teams on API integration-related coordination and support.

Additional Information

This opportunity is for customer support in an international voice environment.

Compensation

The offered salary range is INR 3,60,000 to INR 4,20,000 per year.