Doorman

Role Overview

As a Doorman at Conrad Singapore Marina Bay, you will help create a welcoming first impression for every guest. The role is centered on assisting arrivals and departures, handling luggage, coordinating with key hotel teams, and supporting a smooth and polished guest experience throughout the entrance area.

You will work alongside the front office, concierge, bell service, and lobby ambassador teams to ensure guest requests are handled promptly and professionally. The position also contributes to safety, traffic control, and the upkeep of the hotel entrance and driveway.

Key Responsibilities

• Greet guests courteously and professionally in line with brand service standards.
• Open vehicle and hotel doors for guests during arrival and departure.
• Support guests with luggage handling and coordinate with Bell Service, Concierge, and the Lobby Ambassador team.
• Help maintain orderly traffic movement at the hotel driveway and entrance.
• Arrange taxi and limousine services when required.
• Share correct details about hotel amenities and nearby local attractions or areas.
• Keep the entrance, driveway, and related equipment clean and well organised.
• Stay observant and escalate any unusual or suspicious activity.
• Follow hotel safety rules, emergency procedures, and operational policies.
• Carry out other reasonable tasks as assigned by management.

Qualifications and Work Expectations

Hilton looks for team members who demonstrate hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency in their daily work.

• Strong verbal communication and interpersonal skills for professional interaction with guests and colleagues.
• Polished, respectful, and service-focused attitude.
• Clear commitment to excellent guest care and overall guest satisfaction.
• Ability to stay proactive, attentive, and effective in a busy, fast-moving setting while upholding service standards.
• Prior exposure to customer service, hospitality, food and beverage, or a related field is helpful.
• Willingness to work flexible shifts, including weekends and public holidays, based on operational needs.

Benefits

Team members may receive access to Hilton’s travel and wellbeing benefits, which can include deeply discounted hotel stays through the Go Hilton travel program, along with health and welfare coverage options such as medical, dental, and vision-related support. Benefit availability depends on location and employment terms and is subject to the rules of each program.

About Hilton

Hilton is a global hospitality company known for creating memorable guest experiences and a strong workplace culture for its team members. With more than 3 billion guests welcomed worldwide, the company is recognised for its commitment to hospitality, innovation, and workplace excellence.

Hilton has been acknowledged repeatedly on global best workplace lists and continues to focus on building rewarding careers across its brands. Whether someone is starting out or looking for a new direction, the company aims to support long-term growth while helping deliver exceptional stays for guests.