Email QA and Production Specialist

About the roleThis position sits within the Owned In-House Agency team and supports the Owned Media function, which oversees channel strategy, prioritization, and performance across email and paid social advertising. The team works closely with Owned Media to deliver campaigns at scale with strong operational discipline, reliable execution, and consistent quality. A core part of the role is driving campaign build execution, quality checks, and reporting insights aligned to the team’s strategy and priorities, while helping improve efficiency through technology, automation, and tooling.The role is for an email production specialist focused on quality assurance for all workflows and campaigns in Adobe Campaign before launch. You will turn campaign requirements into working workflows, verify that campaigns are accurate and high-performing, and review work produced by other production specialists across the team. This is a detail-heavy role that calls for solid technical knowledge, accuracy, and a strong commitment to quality.The work location is hybrid. The role may be performed from home and from a LinkedIn office on selected days, depending on business needs. Location options mentioned for the role include Bangalore, Mumbai, and Gurgaon.Campaign development and executionYou will be responsible for building, configuring, and deploying email campaigns and automated workflows in Adobe Campaign based on the given requirements. The job involves converting campaign briefs into functional workflows, including audience segmentation, scheduling, and personalization logic. You will also make sure campaigns are correctly set up for both batch and triggered sends, meet delivery timelines and quality standards, and are monitored for potential issues before launch. Support for troubleshooting deployment or workflow problems is also part of the role.Quality assuranceA major part of this role is reviewing email campaigns and workflows across the team before they go live. You will carry out thorough QA checks covering functionality, content, and user experience. This includes validating logic, triggers, and segmentation; checking copy, links, and personalization tokens; and reviewing how emails render across devices and email clients. You will also identify the underlying causes of errors and suggest preventive steps to reduce repeat issues.Cross-functional collaborationYou will work closely with campaign managers and the Owned Media team to clarify requirements and confirm execution readiness. The role also requires you to communicate technical feasibility, dependencies, and timelines clearly, along with sharing QA findings and required fixes in a practical, actionable way.QualificationsThe role requires at least 4 years of experience in email marketing operations and development, along with hands-on experience in Adobe Campaign, HTML/CSS, and quality assurance. A bachelor’s degree is preferred, though equivalent professional experience is also acceptable. Strong English communication skills are important, as is familiarity with campaign workflow configuration, targeting, and deployment.Additional strengths include working knowledge of email development and troubleshooting using HTML/CSS, awareness of rendering best practices across email clients such as Outlook, Gmail, and mobile devices, and familiarity with personalization logic, dynamic content, and audience segmentation. Experience with QA and testing tools such as Litmus is considered an advantage. The ideal candidate will have excellent attention to detail, a strong quality mindset, a structured approach to work, a proactive attitude toward risk reduction, and the ability to handle multiple campaigns and deadlines in a fast-moving environment.Additional informationThis employer is an equal opportunity organization and welcomes applicants with disabilities. A separate global privacy notice for job candidates applies to personal data handling for employees and applicants.