Executive - Customer Support

Role overview

This position is for an Executive in Customer Support based in Bangalore, HSR Layout. It is a full-time, work-from-office role with immediate hiring intent and requires at least 6 months of experience.

Core duties

• Handle helpdesk emails, phone calls, and customer questions promptly and professionally.
• Monitor unresolved issues, follow up regularly, and make sure each case is closed within the agreed turnaround time.
• Work closely with internal teams to drive timely resolution of customer concerns.
• Create weekly and monthly reports for tracking and review.
• Prepare analytical summaries of customer interactions received via calls and email, and spot recurring patterns or improvement opportunities.

Requirements and key skills

• Applicants should be graduates or postgraduates.
• Relevant experience of 1 to 2 years in a customer service desk or support environment is preferred.
• Strong spoken and written communication is necessary.
• This is an office-based position.
• Hindi communication ability is preferred; a workable level is acceptable.

Additional information

Employer: CIEL HR.

Location: Bangalore (HSR Layout), Bengaluru, India.

Website mentioned in the source: https://www.cielhr.com

The source also requested candidates to share an updated CV at an email address.