Founders Associate

About the company

Taptap Send is building a leading cross-border fintech platform focused on emerging markets. The company aims to make financial services more accessible for families and diaspora communities, while supporting local economies through faster and more inclusive money movement.

Since launching in 2019, the business has expanded across 6 out of 7 continents and serves a wide range of remittance corridors, including some of the most high-volume and underserved routes. It has helped drive the shift from bank-based transfers to mobile-first digital finance in regions where traditional financial infrastructure has had limited reach. The next phase of growth includes new services such as local cards and additional savings and payments features.

The company is growing rapidly, supported by leading investors, and is scaling a product that combines meaningful real-world impact with fintech innovation.

More about the team

• Founded by Harvard alumni and repeat founders who previously built Segovia and GiveDirectly.
• Supported by investors such as Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and others.
• Built by high-performing people with experience at Bain, Google, McKinsey, Uber, Checkout, Bolt, and similar companies.
• A truly international team with 250+ employees, representing 50+ nationalities and 50+ languages.
• Guided by the values of ownership, impact, humility, and heart in day-to-day work.

Role overview

Taptap Send is hiring a strategic and experienced operator to join as a Founders Associate. In this role, you will work closely with the founder and senior leaders, taking ownership of major cross-functional initiatives that shape the company’s direction. You will help define strategy, drive execution, and contribute directly to business outcomes from day one.

The business processes billions of dollars across borders and supports diaspora communities in many countries, which means the work requires speed, comfort with ambiguity, strong analytical ability, and a strong execution mindset. This is a hands-on role for someone who wants to work at the center of a fast-scaling global company and help build the systems and strategy behind its next stage of growth.

The company is at an important growth stage, with rapid user expansion, new market opportunities, and increasingly complex challenges. As a Founders Associate, you will gain close exposure to leadership and contribute to projects that have high leverage and broad business impact.

Responsibilities

• Lead strategic projects end-to-end by identifying opportunities, creating execution plans, and delivering measurable outcomes.
• Work across Product, Finance, Operations, Legal, and other teams to turn plans into practical execution.
• Build and refine core business processes and operating systems.
• Support executive prioritization and resource allocation across major initiatives.
• Perform strong analytical work using SQL, Excel, and related tools to inform decisions.
• Partner with product and engineering teams on internal tools that improve efficiency and scalability.
• Help run the internal operating rhythm by tracking KPIs and strengthening accountability.

Requirements

• 6 to 10 years of experience in a high-performance, analytical setting such as consulting, business operations, startup/scale-up environments, or a similar background.
• A demonstrated record of taking ideas from initial concept through to execution.
• Strong analytical capability with comfort using SQL, Excel, and data visualization tools.
• Excellent communication and stakeholder management abilities.
• A strong ownership mindset and the ability to move comfortably between detailed execution and big-picture thinking.
• A bias toward action and a natural instinct for simplifying complex problems.
• Preferred: fluency in languages other than English.
• Preferred: experience working in global markets or emerging markets.

Values and inclusion

The company’s values include impact first, team next, accepting reality, proposing solutions, winning with grit, being proactively candid, loving the particular, owning outcomes, creating positive energy, and even having fun.

Taptap Send is an equal opportunity employer committed to building an inclusive and diverse workforce. Hiring decisions are based on qualifications, experience, and business needs. Candidates from underrepresented communities are strongly encouraged to apply.

If you need reasonable adjustments during the hiring process, you can request them and any information shared will be used only to support those accommodations.

The company also notes that candidates who do not match every listed requirement are still encouraged to apply.