Front Office Intern

About the Role

Marina Bay Sands is looking for a Front Office Intern to join the team in Singapore. This role offers the chance to build practical hospitality experience in a high-service environment while working closely with colleagues across departments to deliver smooth and memorable guest experiences.

Key Responsibilities

• Set up the workstation at the beginning of each shift and confirm that all tools and materials needed for the day are ready.
• Manage check-in and check-out procedures for guests while following the company’s service quality expectations.
• Stay informed about current internal promotions, as well as local attractions and major events happening in Singapore.
• Adjust quickly to operational changes and follow established procedures and service standards at all times.
• Address guest requests and, when needed, route them to the correct department while ensuring proper follow-up.
• Deal with guest concerns and feedback, escalating matters to senior management when appropriate.
• Be comfortable carrying out manual processes during any downtime in the property management system.
• Promote available guest room categories, Marina Bay Sands food and beverage outlets, and related offerings; assist with reservations when required.
• Work closely with other departments to understand operational flow and help ensure a seamless guest journey.
• Deliver consistently strong service to guests and colleagues.
• Record and update guest details, preferences, habits, and interests to keep profiles accurate and complete.
• Follow workplace safety and health practices, as well as all company policies and guidelines.
• Report workplace incidents such as vandalism, fights, fires, abuse, and accidents.
• Stay alert to activity in front-of-house and back-of-house areas and report any suspicious people, items, or behaviour to Security.
• Respond appropriately to emergency situations.

Requirements

• You must be a full-time matriculated student.
• The internship must count toward your school’s graduation requirements.
• No prior experience is needed, as training will be provided.
• You should be comfortable using Microsoft Office applications and a property management system.
• Strong spoken and written English is required; additional languages are an advantage.
• Attention to detail and excellent guest-service skills are important.
• You should be mature, careful, resourceful, organised, and able to work on your own.
• You must work well in a team, take initiative, and support colleagues when needed.
• A strong sense of ownership, persistence, and a positive can-do attitude is expected.
• Good guest-handling and problem-solving abilities are needed.
• You must be willing to work rotating shifts, including weekends and public holidays.
• Professional grooming and polite conduct are required in line with company standards.
• You should show enthusiasm for the work, build effective relationships across teams, and embrace the OneMBS culture.
• A self-motivated mindset for ongoing learning and development is expected.

Additional Information

Marina Bay Sands states that it is committed to a diverse, equitable, and inclusive workforce and provides equal opportunities as it expands its talent pool in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, codes of conduct, and business ethics requirements.