Guest Service Agent

Role Overview

Rotana Hotels is seeking energetic and self-driven Front Office professionals who are ready to grow their careers. In this position, you will deliver attentive, guest-centered service and help ensure every stay is smooth, welcoming, and memorable.

What You Will Do

• Provide service that is consistently professional, warm, friendly, and engaging.
• Welcome arriving guests and complete check-in formalities in line with established SOPs.
• Process guest departures and ensure check-out is handled according to company standards.
• Handle room sales for walk-in guests and support day-to-day operational and facility-related issues proactively.
• Manage cash inventory and process cheques and foreign currency bills of exchange for hotel guests in accordance with credit policy.
• Work closely with colleagues across departments, especially Housekeeping, Finance, and Reservations.
• Keep the Guest Service Desk fully staffed, organized, and ready to serve guests at all times.
• Protect guest privacy by ensuring confidential information is not disclosed.
• Maintain a strong understanding of hotel policies, procedures, service standards, facilities, and current hotel happenings.

Education, Experience & Skills

The ideal candidate should hold a degree in hospitality and have prior experience in a hotel Front Office environment. Strong written and spoken English is required, and knowledge of another language is an added advantage. You should also bring excellent interpersonal skills, sound problem-solving ability, computer literacy, and familiarity with Opera will be beneficial.

Ideal Working Style

The right person will be highly customer-focused, proactive, confident, approachable, and charismatic. You should be able to perform well under pressure in a busy environment, collaborate effectively with a multicultural team, and adapt easily to different guests and situations.

Core Competencies

• Understanding the role and job expectations
• Accountability and responsibility
• Appreciating and respecting differences
• Strong customer orientation
• Adaptability in changing situations
• Team-oriented collaboration