Guest Services Agent

Job Overview

This role is based at Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar. The position sits within Minor Hotels, an international hospitality group with a portfolio of more than 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

Role Summary

The Guest Services Agent is responsible for delivering professional, courteous service to hotel guests. The role includes managing reservations, welcoming and checking in guests, ensuring a positive stay experience, and handling departure formalities and account settlement.

Key Duties

You will be expected to respond to guest questions, requests, and feedback quickly and effectively so that each guest’s experience meets the hotel’s service standards.

Qualifications

• A customer-first mindset with a strong service orientation is essential.
• Previous exposure to front office or reception operations in a hotel setting is an advantage.
• Clear communication skills are required, and English fluency is mandatory.
• The job requires flexibility to work rotating shifts, weekends, and public holidays.
• Basic computer proficiency, especially with Microsoft Office, is needed; familiarity with modern property management systems is preferred.

Additional Information

No salary, stipend, or application deadline was specified in the source. Interested candidates should note that the role is on-site in Doha, Qatar.