IT Services Administrator

Role overview

This contract opportunity is for an IT Services Administrator based in Dublin. The role supports the coordination and review of a range of IT service activities, including helpdesk operations, asset management, and IT audits.

Key responsibilities

• Oversee the IT service management platform and use it to register, allocate, follow up, close, and evaluate helpdesk requests, incidents, problems, and changes.
• Stay in contact with both internal teams and external users, keeping them updated on progress and confirming that issues have been resolved to their satisfaction.
• Prepare regular statistical reports covering requests, incidents, problems, and changes.
• Monitor incoming emails and system alerts and create incident records when needed.

Experience and skills needed

• At least 2 years of experience in a service desk environment, ideally within a corporate setting.
• Working knowledge of ITIL principles and practices.
• Proven ability to juggle several priorities, manage incoming requests, and remain effective in a fast-changing environment.
• Strong written and verbal communication abilities.

Application note

Only applicants whose background closely aligns with the stated requirements will be considered for further contact.