Program Aide

Role overview

The Program Aide role supports assigned clients with dependable casework and program assistance while working under general supervision. This position is suited to someone who can manage routine office responsibilities accurately, communicate well, and contribute to client services in a professional and confidential manner.

Key duties

• Deliver consistent casework and program assistance to assigned clients.
• Complete forms, records, and everyday office tasks with accuracy and efficiency.
• Help arrange client transportation so services are reached on time.
• Support department programs by assisting with visit monitoring, in-home instruction, community outreach, and client drug testing when needed.
• Assist with health education presentations and other activities involving direct client interaction.
• Work closely with social workers, health education specialists, and other professional staff.
• Follow department rules, protect confidentiality, and maintain a professional demeanor.
• Communicate clearly and effectively with clients, coworkers, and community partners.

Education and experience

The minimum qualification is 30 semester units from an accredited college in behavioral sciences, social sciences, psychology, or a closely related subject, plus 1 year of experience in health, social services, or community organization programs that included case management support; or 2 years of experience at a level comparable to the County's HHS Aide classification.

The preferred background includes, in addition to the minimum, an associate degree from an accredited college with major coursework in behavioral sciences, social sciences, psychology, or a related discipline, along with additional experience of the type described above in a public agency.

Licenses and certifications

The selected candidate must be able to secure a valid California Class C driver's license within 10 days of employment and keep it current throughout employment.

Special requirements

• This position may require work beyond standard hours, including evenings, weekends, and other off-hour shifts.
• A thorough background investigation is required before hire, and it may include Live Scan fingerprinting.
• A DMV printout must be provided before hire.
• The role includes disaster service responsibilities under Government Code 3100-3109.

Additional information

Human Resources may consider only those applicants whose qualifications best align with the position; meeting the minimum requirements does not automatically move an applicant forward in the selection process.