Quality Invigilator

About ETS

ETS is an international education and talent solutions organization that supports lifelong learners in becoming future-ready. For over seven decades, it has helped define fair and reliable ways to assess skills across languages, countries, and cultures. Its widely recognized assessments include TOEFL®, TOEIC®, GRE® and Praxis® tests, reaching millions of test takers in more than 200 countries and territories. The organization has also broadened its capabilities through acquisitions such as PSI, Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox, which strengthen its assessment and education technology offerings worldwide.

Through ETS Research Institute and ETS Solutions, the company works with educational institutions, governments, and organizations around the world to support skill development, improve mobility, and open up opportunities for learners everywhere. With a presence across Asia, Europe, the Middle East, Africa, and the Americas, ETS delivers nearly 50 million tests each year.

Role Overview

The Quality Invigilator position is suited to someone who is careful, reliable, and comfortable overseeing live online examinations. The role focuses on making sure every test session runs correctly, securely, and in line with ETS procedures. You will check candidate identity, maintain exam standards, observe for any unusual activity, and handle issues with professionalism and accuracy. Your work directly supports assessment integrity and a fair experience for every test taker.

This is a rotational-shift position within a 24/7 operation. A one-way cab facility is provided for travel during off-hours.

Key Responsibilities

• Oversee live online test sessions and help maintain exam integrity.
• Confirm candidate identity and ensure eligibility as well as environment requirements are met.
• Give candidates clear guidance before the exam starts.
• Identify, document, and escalate any suspicious actions or breaches of rules.
• Support test takers with straightforward technical troubleshooting during the exam.
• Follow ETS expectations for professionalism, fairness, and conduct at all times.

Required Skills and Experience

• Excellent attention to detail and strong observation ability.
• High integrity, neutrality, and an unbiased approach.
• Basic computer skills, including hardware setup and driver verification.
• Strong verbal and written communication skills.
• Patience and concentration for extended monitoring periods.
• Ability to read, interpret, and explain exam rules clearly.
• Fast and accurate typing for incident logging.
• Fluent English communication in both spoken and written form.
• Good interpersonal skills and practical troubleshooting ability.
• Willingness to work changing shifts, including nights and weekends.

Education and Experience

A bachelor’s degree is required. Candidates should have at least 1 year of experience in online proctoring or in a non-voice BPO environment.

Additional Information

ETS is an action-oriented and mission-driven organization that values innovative thinkers who care about education and lifelong learning. The company encourages growth, continuous improvement, and transformation, and provides Business Resource Groups to help employees learn and progress in their careers. As a not-for-profit organization, ETS also supports volunteering and may offer up to an additional 8 hours of PTO for volunteer work on causes that matter to employees.

Equal Opportunity Statement

ETS is committed to equal employment opportunity for all applicants and employees. Hiring and workplace decisions are made without discrimination based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. The organization promotes a respectful workplace where everyone is treated with dignity.