Receptionist

Company Overview

Rixos Bab Al Bahr is a premium five-star beachfront resort on Al Marjan Island in Ras Al Khaimah, UAE. The property is known for Turkish-inspired hospitality, high service standards, and an ultra all-inclusive experience. Guests enjoy stylish accommodation, international and specialty dining, live entertainment, leisure and recreation options, family activities, spa and wellness facilities, and personalized service in a scenic setting by the Arabian Gulf.

Role Summary

The Receptionist will be the first point of contact for guests and visitors, helping maintain a welcoming front desk experience and ensuring day-to-day reception operations run smoothly. The role requires a service-focused approach, strong organization, and the ability to support customer interactions efficiently in a busy hospitality environment.

Key Duties

• Deliver attentive customer service while complying with all required safety procedures.
• Help maintain an efficient guest flow and front-desk experience.
• Handle incoming calls by answering, screening, and transferring them appropriately.
• Share clear and accurate information with customers and guests.
• Manage appointments, follow-up visits, and class schedules, including confirmations.
• Maintain patient or customer records daily and prepare files for next-day appointments.
• Check order updates and inform customers about availability or delays.
• Keep the reception area clean, organized, and ready for visitors.
• Receive, sort, and distribute mail and deliveries, while tracking office supply stock.
• Attend scheduled mandatory communication meetings.

Candidate Profile

This position is suited to someone with a friendly manner, good administrative habits, and the ability to manage multiple tasks at once. Experience in reception, front office, or a similar customer-facing role is an advantage, but it is not compulsory. The employer values strong service skills, solid organization, and the ability to work well with phone systems and visitor coordination.

Education

A High School Diploma or an equivalent qualification is required.

Experience

Prior experience of 0 to 2 years in a related role or training is preferred. Experience managing multiple telephone lines is also beneficial. Knowledge of Russian or German is considered an added advantage.

Compensation and Benefits

A competitive salary is offered along with duty meals that cover breakfast, lunch, dinner, midnight meal, and coffee breaks. The hotel also provides vacation tickets or related travel benefits and medical insurance.

Workplace and Growth

The role comes with a supportive, multicultural environment, opportunities for professional development, training aligned with international luxury standards, and the possibility of building a long-term career with a globally recognized hospitality brand.

Additional Information

This is a full-time, on-site role based in Ras Al Khaimah, United Arab Emirates. The job function falls under administrative support. The employer operates in the hospitality sector.

Important Notice

Applicants should independently verify the employer’s background before proceeding. No one should be asked to make payments for recruitment purposes, and personal or banking details should never be shared. Any suspected fraud or malpractice should be reported through the appropriate security channel.