Reservations Agent

About the Role

Faithlegg is seeking a confident, organized, and detail-oriented Reservations Agent to join their team in County Waterford, Ireland. This full-time, onsite position requires excellent guest care skills and a flexible attitude towards working hours, as the role involves midweek and weekend shifts. You will work closely with the reservations manager and team to ensure efficient and professional switchboard operations and assist in the daily running of the reservations office.

Responsibilities

• Provide a professional, friendly, and courteous service to all guests.
• Work varying shifts over a 5-day work week, including weekends.
• Actively promote the resort's facilities and services to guests.
• Deliver services in line with established standards and procedures.
• Accurately record bookings for various outlets using the designated system.
• Ensure timely communication of all relevant information to appropriate parties.
• Foster strong working relationships with colleagues within the department and across other departments.

Requirements

• A minimum of 2 years of experience in a similar reservations or guest service role.
• Exceptional written and oral communication skills, along with strong interpersonal abilities.
• Proficiency in Microsoft Office Suite is essential.
• Demonstrated exceptional guest care and a keen attention to detail.
• Must be self-motivated, trustworthy, enthusiastic, and polite.
• Ability to manage and complete tasks within agreed-upon deadlines.
• Experience with Opera Fidelio and knowledge of channel management/revenue management tools are highly advantageous.
• Proven ability to upsell services across all resort departments.
• Capacity to work independently using initiative and also as a collaborative team member.
• Maintain a well-groomed and neat personal presentation.

Additional Information

A flexible attitude towards working hours is essential as midweek and weekend work is involved. The role requires the ability to upsell all departments across the resort.