Retail Security Officer

Role overview

This position is focused on keeping shoppers, employees, and merchandise safe while maintaining a secure and welcoming retail setting. The role combines strong security awareness with a customer-friendly approach, and requires quick, calm action when incidents occur.

Working pattern

You will be scheduled on a 4-on, 4-off rotation. Typical hours are Monday to Saturday from 10:00 to 22:00 and Sunday from 08:00 to 19:00.

What you will do

• Maintain a clear security presence in the store to discourage theft and disruptive behaviour.
• Carry out routine checks around the premises to help keep the site safe.
• Watch CCTV and related security systems for any unusual or suspicious activity.
• Search individuals when needed, following company rules and procedures.
• React quickly to alarms and incidents, escalating matters to store leadership or police where appropriate.
• Record incidents and observations clearly and accurately.
• Work closely with store managers and team members to resolve security concerns or emerging risks.
• Greet customers, staff, and visitors in a professional and approachable manner.
• Help customers with directions or general questions when required.
• Defuse tense or confrontational situations in a controlled and professional way.
• Follow all site rules, company policies, and legal requirements.
• Support the wider security team and take on additional duties requested by the Site Supervisor or Security Manager.

What the employer is looking for

• A valid SIA Door Supervisor or Security Guarding licence.
• Good awareness and the ability to spot suspicious behaviour.
• The confidence to deal with challenging situations calmly and professionally.
• Strong spoken and written communication skills for reporting and day-to-day interaction.
• A proactive attitude toward safety, security, and loss prevention.
• Willingness to work varied shifts, including evenings and weekends.

About the company

OCS UK & Ireland is a large facilities management business employing more than 50,000 colleagues and generating turnover of over £2bn. Its services cover facilities management, hard services, cleaning, security, and catering. The organisation says its purpose is to improve people and places for colleagues, customers, and communities, guided by the values of Trust, Respect, Unity, and Empowerment.

Why consider this employer

• Recognised as an award-winning workplace, including a Glassdoor ranking of 36th in Best Companies to Work For 2025.
• Access to OCS Academy digital learning resources for upskilling and career development.
• Retail discounts, rewards, and wellbeing support through the Hapi app.
• Opportunities for professional growth, with 600+ live learners across UK & Ireland.
• Access to earned wages before payday through Wagestream, where contract-specific.

Equal opportunity statement

The company welcomes applicants from all backgrounds and promotes an inclusive working environment regardless of race, gender, nationality, religion, sexual orientation, disability, or age.