Retail Store Supervisor

Role purpose

This position is focused on driving store revenue through data and voice connections, contract sales, repair-related activity, and effective people management within the retail store.

Key accountabilities

• Lead and oversee the retail store team.
• Manage the day-to-day running of the store.
• Oversee M-Pesa-related operations and handling.
• Respond to and resolve escalated customer questions, complaints, enquiries, and requests.
• Prepare periodic updates on service quality performance and progress.
• Ensure the store’s operating licence is renewed on time.

Competencies

• Strong ability in selling and promoting products.
• Clear and effective communication in both Sesotho and English.
• Good supervisory capability together with analytical thinking.
• Ability to coach, train, and build team capability.

Qualifications and experience

• A degree or diploma in Business Administration, or a similar qualification.
• Background in telecommunications, especially customer care, is preferred.
• At least 2 years of experience in a managerial or supervisory role.
• Valid driver’s licence and at least 2 years of driving experience.
• Familiarity with billing systems will be an advantage.