Sr. Program Manager, Service Quality

About the Company

This organization operates the largest professional networking platform in the world, helping people build connections, find opportunities, develop skills, and make informed career decisions. The company also places strong emphasis on employee growth and fosters a workplace culture centered on trust, care, inclusion, and enjoyment.

Join a team working to improve how the world works.

Role Overview

This position is for a Senior Program Manager focused on Service Quality within the GTM Enablement team. The role serves as the central owner for global support quality initiatives, including vendor-related and automation-driven efforts.

The job can be based in Omaha, Nebraska or San Francisco, California. It follows a hybrid model, allowing a mix of office attendance and work from home based on team needs and individual flexibility.

The manager will define the vision and direction for the Service Quality program, then turn that strategy into reliable execution at scale. The role also involves connecting leaders, teams, and functions so that the broader go-to-market environment works with less friction and stronger measurable outcomes.

This position partners closely with senior leadership, including the VP of Global Support, the Director of GTM Enablement, the Director of GTMVS, and other stakeholders, using Service Quality insights to support business performance.

The role calls for both strategic judgment and strong operational discipline. The successful candidate will spot gaps, design practical fixes, and roll out scalable improvements that strengthen enablement across regions and teams.

Planning

• Create detailed program and project plans that support the broader initiative, including dependencies and resource needs.
• Anticipate risks early and drive actions to remove blockers while minimizing disruption to the plan.
• Develop strategic roadmaps for programs and initiatives that span multiple phases.

Execution

• Build a program charter with clear success measures and make sure the intended deliverables are completed.
• Lead decision-making, alignment, resource discussions, and resolution of major issues, escalating to sponsors and key stakeholders when needed.

Communication and Stakeholder Management

• Form strong working relationships that support long-term program success and convert complex information into usable, action-oriented updates.
• Keep communications sharp, clear, and ready for client or executive audiences, including status reviews and program overviews.
• Recommend organizational or structural changes when they affect multiple teams.

Process Excellence

• Document and manage processes for complex program requirements, while also coaching and mentoring project managers.
• Identify, adopt, and share proven practices and lead program management methods and frameworks.

Qualifications

Applicants should have either 7+ years of experience in sales enablement, sales operations, learning and development, change management, performance consulting, program management, project management, or a related area; or a bachelor’s degree plus 4+ years in one of those fields.

Preferred experience includes 7+ years in program management, business operations, strategy and operations, management consulting, or a similar function; 5+ years in B2B technology, SaaS, or platform-based companies with exposure to go-to-market or commercial teams; and 7+ years designing or scaling systems that directly support end users such as recruiters, candidates, or hiring managers.

A PMP certification is preferred.

Compensation

The stated salary range for this role is $116,000 to $189,000 annually. Final compensation depends on factors such as skills, years of experience, certifications, and location. The overall package may also include an annual performance bonus, stock, benefits, and other incentive programs.

Additional Information

The employer follows equal opportunity practices and welcomes applicants from a broad range of backgrounds. Hiring decisions are made without regard to protected characteristics such as race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender identity or expression, sexual orientation, citizenship, or other legally protected status.

The company is committed to providing an accessible and inclusive hiring experience for candidates with disabilities. Reasonable accommodations can be requested for job search, application, or interview steps.

Examples of accommodations may include documents in alternative formats, reading materials aloud, accessible interview locations, allowing a service dog, or providing a sign language interpreter.

Accommodation requests are typically answered within three business days. Requests unrelated to disability accommodations, such as status updates on an application, will not receive a reply.

The company also states that it will not retaliate or discriminate based on lawful discussions or inquiries about compensation, subject to applicable legal exceptions.

Under the San Francisco Fair Chance Ordinance, qualified applicants with arrest or conviction records will be considered for employment.

The company follows pay transparency and non-discrimination rules applicable to federal contractors.

A global privacy notice for candidates explains how personal data is handled during the hiring process.

Work Authorization / Eligibility

This role is open to qualified candidates who can work in the United States and meet the experience or education requirements listed above.