T24 Analyst, Application Support

Role overview

The T24 Application Support Analyst is responsible for expert-level support and upkeep of the T24 core banking platform. The position focuses on investigating and fixing technical issues, carrying out system enhancements and upgrades, and keeping the T24 environment running reliably. Working closely with IT colleagues and business users, this role helps close incidents quickly, improve overall system behaviour, and apply effective support practices that keep banking services stable and efficient.

Key responsibilities

• Provide specialized support for the T24 core banking solution and keep the platform operating smoothly.
• Investigate production incidents, identify root causes, and resolve issues within agreed timelines.
• Support system maintenance activities, including upgrades and related changes.
• Work on Arrangement Architecture (AA) lifecycle activities such as product setup, ongoing maintenance, and processing support.
• Handle Accounts and Deposits processing and related banking operations.
• Review General Ledger structures, posting logic, reconciliation flows, and balance investigations.
• Support Funds Transfer processing, including settlement, accounting flow analysis, and financial impact checks.
• Operate in multi-currency and multi-entity environments and understand the accounting implications.
• Support high-volume transaction processing and ensure stability of core banking operations.
• Assess integrations and interfaces, including their downstream effect on reporting and reconciliations.
• Trace end-to-end transaction-to-GL movements and safeguard accounting accuracy across connected systems.
• Diagnose balance differences, posting issues, and accounting variances, then coordinate resolution.
• Carry out complex root cause analysis across interfaces, AA structures, and other banking modules.
• Partner with business and technical teams to resolve live production and reconciliation issues.

Requirements

• A first degree in Information Technology.
• Between 3 and 4 years of practical, hands-on experience with T24 core banking.
• Strong functional knowledge of Arrangement Architecture (AA) lifecycle management.
• Solid experience with Accounts and Deposits processing in banking systems.
• Good understanding of General Ledger structures, accounting posting rules, reconciliation activities, and balance analysis.
• Hands-on exposure to the Funds Transfer module, including accounting flows and settlement processing.
• Working knowledge of multi-currency and multi-entity accounting environments.
• Experience supporting high-volume transaction processing platforms.
• Understanding of system integrations, interface management, and the impact on reporting and reconciliations.
• Ability to analyse transaction-to-GL flows end to end and maintain accounting integrity.
• Proven ability to resolve balance mismatches, posting anomalies, and reconciliation issues.
• Strong analytical and root cause investigation skills across interfaces and banking modules.
• Experience working with business and technical stakeholders to troubleshoot and fix production problems.
• Behavioural strengths in checking details, managing tasks, producing results, taking action, working in teams, and maintaining standards.
• Technical capability in application support, business continuity and disaster recovery planning, continuous deployment, database administration, network security monitoring, stakeholder management, testing, and troubleshooting.

Additional information

The role is important to the stability and reliability of banking operations and contributes directly to the effectiveness of financial services delivery.