Assistant Operations Manager

About the Company

Meydan Free Zone supports entrepreneurs and early-stage businesses by giving them a place to establish and operate in Dubai’s business hub. The organization provides access to experienced professionals, specialist entrepreneurial knowledge, and a broad mix of services designed to help start-ups grow.

As part of its expansion, the company is looking for a proactive Assistant Manager - Client Servicing to assist the Head of Client Servicing in managing day-to-day operations. The position is centered on improving efficiency, maintaining regulatory adherence, enhancing service standards, and strengthening team performance through training and monitoring.

The ideal candidate should be fluent in Arabic and have a strong background in using data, reports, and process improvements to deliver better operational outcomes.

Operations Management

• Assist with the full operational flow for business licensing and UAE residence visa processing (GDRFA), ensuring work is completed accurately, on time, and in line with Free Zone and government rules.
• Keep track of daily workload, case movement, service level agreements, and turnaround times, and take early action to remove delays and blockers.
• Work with internal teams and, where required, external parties such as GDRFA, Free Zone authorities, typing centers, medical and Emirates ID partners, and other third-party bodies to keep processes moving smoothly.

Process Improvement and Efficiency

• Support and drive improvement initiatives using Lean and Six Sigma methods to increase productivity, reduce mistakes, and improve the customer journey.
• Create, review, and formalize SOPs, workflows, and checklists for licensing and visa-related operations.
• Measure KPIs and operational performance data, then suggest corrective actions based on trends and root-cause analysis.

Reporting and Analytics

• Prepare precise operational reports on a daily, weekly, and monthly basis, covering volumes, turnaround time, compliance, rework, and productivity to help management plan and make decisions.

Training and People Development

• Build and run structured onboarding and refresher training programs for the operations team.
• Lead process walkthroughs, quality review sessions, and coaching activities to improve consistency and capability across the team.
• Contribute to performance reviews by sharing feedback and suggesting improvement plans.

Quality and Compliance

• Maintain compliance with Free Zone rules, Third-Party Authority requirements, GDRFA standards, and internal policies.
• Perform internal audits and quality inspections, and put corrective and preventive measures in place where needed.
• Stay informed about regulatory updates and turn them into practical operational instructions and training material.

Customer Experience

• Help manage escalations and resolve complex cases to maintain strong customer satisfaction.
• Coordinate with sales and customer service teams so that expectations, documentation needs, and timelines are aligned.

Requirements

• A bachelor’s degree is required in an education-related subject or Business Administration, or relevant experience from a legal-related environment or similar fields such as Education, Training, Instructional Design, Educational Management, Business Administration, Law, or Legal Studies.
• At least 4 to 6 years of experience in operations management or process improvement in a fast-moving, high-volume setting, preferably in Free Zone, government services, business setup, or visa processing.
• A proven history of improving efficiency, optimizing workflows, and delivering measurable performance gains.
• Hands-on experience with reporting, data analysis, and performance monitoring.
• Six Sigma certification is preferred, with Green Belt or above being an advantage.
• Experience in call center or contact center operations/management is considered a strong plus, especially in environments driven by volume and SLAs.
• Good knowledge of UAE business licensing and residence visa procedures, with GDRFA experience seen as an added advantage.
• Strong analytical thinking and problem-solving ability, supported by a continuous improvement mindset.
• Solid reporting and presentation capability, including the ability to turn data into practical insights.
• Training and facilitation skills, with confidence in delivering structured learning sessions.
• Very high attention to detail and a strong focus on compliance.
• Ability to juggle multiple priorities in a regulated, fast-paced work setting.
• English language proficiency is required.
• Knowledge of any additional language is desirable.

Additional Information

The organization’s vision is to become a leading regional hub for entrepreneurship and innovation. Candidates who want to contribute to that ambition are encouraged to apply.