- 经验
- 任何
- 薪水
- GBP 28,000 – GBP 28,000 / year
- 职位空缺
- 1
- 发布
- 4小时前
- 工作模式
- 在办公室
- 合格
- Candidates with experience in call quality analysis, call monitoring, or closely related work are suitable for this role.
- 恢复
- 需要申请
你的工作地点
职位描述
About the Company
Better provides telecommunications services with a strong focus on customer experience and dependable delivery. The Bournemouth office is described as a lively, encouraging workplace where each person contributes to the company’s overall performance.
Role Summary
This office-based position in Bournemouth is for a detail-focused call quality professional who will review customer conversations, judge how well standards are being followed, and help the business keep service levels high.
Key Responsibilities
- Review calls to check quality, compliance, and the overall customer journey.
- Share practical feedback with agents and managers so performance can improve.
- Create and update the criteria used to assess call quality.
- Study call trends and reporting to spot opportunities for improvement.
- Work alongside training and operations colleagues to roll out quality enhancements.
- Keep clear and accurate records of all quality reviews and assessments.
Experience and Requirements
- Previous experience in call quality review, call analysis, or a similar role is required.
- Hands-on experience with listening to calls and scoring them against set standards is needed.
- Strong analytical ability is helpful when reviewing call data and performance metrics.
- The ability to give clear, constructive feedback is an advantage.
Benefits and Perks
- Salary of £28,000 per year.
- A supportive team environment with room to grow.
- 25 days of annual leave plus bank holidays, increasing by one additional day for each year of service, along with your birthday off and a Christmas shutdown.
- Early finishes on Fridays.
- Access to a modern office that includes an onsite café and gym, located in central Bournemouth and about two minutes from the beach.
- Monthly staff awards, plus quarterly dinners and drinks at leading local restaurants.
- Regular learning and development opportunities.
- Company events such as summer parties, Christmas celebrations, and charity fundraisers.
- Discounts at popular retailers.
Additional Information
This is a full-time, office-based role in Bournemouth. No vacancy count, application deadline, or start date has been specified.