- 经验
- 2年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 5小时前
- 工作模式
- 在办公室
- 学历
- 学士学位
- 合格
- Applicants who meet the stated experience and education requirements, or who have equivalent Amazon blue badge/FTE experience, may apply. Candidates who require workplace accommodations during hiring or onboarding are supported.
- 恢复
- 需要申请
你的工作地点
职位描述
Role overview
This role sits within Amazon’s Payment Risk Operations function, which helps keep the marketplace secure and reliable by reducing account takeover and fraud risks. It is part of the Customer Trust and Partner Support (CTPS) organization, where the focus is to protect customer trust while maintaining a strong customer experience through a mix of technology and sound human judgment at scale.
The team is hiring a Real Time Analyst (RTA) to support workforce management activities. The position is responsible for monitoring live service levels and site performance throughout the day, making sure incoming email and non-email volumes are managed effectively, tracking agent performance, and publishing assignment adherence reports.
Basic qualifications
- At least 2 years of experience in employee management and performance management.
- A bachelor’s degree or an equivalent qualification, or at least 2 years of experience as an Amazon blue badge/FTE employee.
Preferred qualifications
- At least 1 year of experience working with performance metrics, process improvement, or lean methodologies.
Additional information
The organization follows an inclusive hiring approach and provides workplace accommodations or adjustments for candidates with disabilities during the application, interview, or onboarding stages. If support is needed, candidates can refer to the company’s accommodations guidance for the relevant country or region and contact the recruiting partner where applicable.
Company: ASSPL - Uttar Pradesh
Job ID: A10463264