Concierge Role

About the Function

This role provides essential support to the company's accounting operations, focusing on maintaining and reporting on cost and financial accounts in compliance with statutory requirements and auditing policies. The position involves contributing to the service culture, process improvement, and adherence to company directives, policies, and procedures.

What You Will Need To Succeed

• A genuine service-oriented personality with high emotional intelligence (EQ).
• A minimum of a high school diploma is required; a college degree in Hotel Management or a related field is preferred.
• A minimum of 1 to 2 years of experience in a comparable role within a 5-star hospitality organization.

Performance Driven Culture

Performance will be measured against the following criteria:

• Execution of all operational tasks within Food & Beverage (F&B) Service, adhering strictly to service standards and procedures.
• Consistently exceeding expectations by going the extra mile for guests.
• Proactive complaint prevention and effective service recovery when necessary.
• Maintaining proactive communication with colleagues, always prioritizing the guest's experience.

Competencies

• Customer Focus
• Drive for Results
• Learning Agility
• Resilience
• Adaptability

What We Believe In

At Emaar, our core values shape our operations and interactions. We are committed to delivering exceptional customer experiences, fostering a culture of ownership, operating at a fast pace, valuing talent and tenacity, and embracing adaptability.

• Customer Focus: Guests are paramount. We are dedicated to fulfilling our commitments and value the trust placed in us to provide outstanding products, services, and experiences.
• Ownership Mindset: We address every detail and challenge with determination, driving efficiency and effectiveness to ensure future readiness and competitiveness.
• Fast Paced: We operate with agility, adapting quickly to business demands and possessing the drive, skills, and knowledge to deliver exceptional speed for our customers.
• Talent and Tenacity: Our team comprises highly skilled individuals who are passionate, energetic, and driven to achieve ambitious goals.
• Adaptability: We stay current with industry trends, challenging the status quo and embracing the unexpected to develop forward-thinking products and services.

Responsibilities

Performance Driven Culture:

• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Go the extra smile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Proactively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Qualifications

What You Will Need To Succeed:

• Genuine service personality, with high EQ.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.