Customer Care Coordinator

About MillerKnoll

Our purpose is to design for the good of humankind. This ideal guides our daily efforts as we redefine modern living for the 21st century. Joining MillerKnoll means becoming part of a larger entity dedicated to supporting causes that align with our values, fostering a more sustainable, equitable, and beautiful future for all.

Job Summary

The Customer Care Coordinator will oversee the entire lifecycle of customer orders, from initial entry to final shipment. This role is crucial for ensuring smooth collaboration between internal departments and external partners to achieve timely order fulfillment and exceptional customer satisfaction. Close interaction with manufacturing and sales teams is expected. Prior experience in the furniture industry is a significant advantage.

Key Responsibilities

• Oversee and track customer orders from entry through to final dispatch.
• Serve as the main point of contact for customers, providing updates on order status, expected timelines, and delivery details.
• Liaise with internal departments, including production, planning, logistics, and sales, to guarantee prompt order processing and delivery.
• Anticipate, communicate, and resolve any issues, delays, or discrepancies related to orders.
• Assist both internal and external stakeholders in meeting service level agreements and on-time delivery targets.
• Maintain accurate and up-to-date records and documentation within ERP and order management systems.
• Uphold high standards of customer service and maintain clear communication throughout the order process.

Qualifications

• A Bachelor's degree or equivalent qualification is required.
• Possess 2 to 3 years of experience in customer care, order management, or coordination functions.
• Previous experience within the furniture industry is preferred.
• Demonstrate strong capabilities in coordination, communication, and problem-solving.
• Ability to manage multiple orders and competing priorities effectively in a dynamic environment.
• Proficiency in ERP systems, order management tools, and Microsoft Office Suite.

Skills & Competencies

• Exceptional customer service orientation.
• Robust organizational and time-management abilities.
• Keen attention to detail and accuracy.
• Capacity for effective collaboration with cross-functional teams.
• Clear and effective verbal and written communication skills.

Additional Information

MillerKnoll is committed to hiring qualified applicants from diverse backgrounds and abilities. We embrace individuals of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, and military service backgrounds. We are dedicated to equal opportunity employment, including for veterans and individuals with disabilities. If you require reasonable accommodation during the application or interview process, or to perform essential job functions, please contact MillerKnoll Talent Acquisition at [email protected].