Customer Care Executive

Role overview

This is a permanent, full-time customer support role based in Chandigarh at Anant Raj Tech Park, 5th Floor, Plot No. 1, I.T. Park, Sector 22, Punjab. The position is focused on handling customer interactions related to online shopping, account access, identity checks, security matters, and order-related assistance. You will be the first human contact for customers and will help deliver a high-quality support experience.

Key responsibilities

• Respond to customer queries by phone, chat, and email.
• Use internal tools to look up information and provide live solutions.
• Support identity verification and account security-related cases when required.
• Spot and help prevent fraud or security concerns that could affect the customer experience.
• Solve customer problems independently without relying on scripts.
• Handle account, shopping, and order issues with strong service quality.

Work expectations

• Communicate clearly in both spoken and written English.
• Comfortably use computers and switch between multiple systems.
• Be available for shifts across Monday to Sunday.
• Work rotating schedules, including late-night, overnight, early-morning, afternoon, weekend, and overtime shifts as needed.
• Arrive on time and remain present for the full duration of each shift.
• Stay committed to the customer support role throughout employment.

Work environment

You will work from an office setup, spending most of your shift at a desk while assisting customers over phone, chat, and email. The workplace is climate-controlled, and business-casual attire is suitable.

Training and support

No prior customer service experience is needed. Training will be provided, along with a complete equipment package at joining. Ongoing learning opportunities and support programs are also part of the role.

Benefits

• Medical insurance.
• Office facilities such as 24/7 food and beverage options, a games room, and quiet, prayer, and lactation spaces.
• Transportation allowance for the site.
• Meal allowance of INR 1,100 per month.
• Additional pay for night shifts.
• Lifestyle benefits and retail discounts through the company’s extras program.
• Self-paced and instructor-led training.
• Continued learning and development opportunities.
• Employee assistance resources and support groups.

Eligibility and hiring details

Applicants must be at least 18 years old, have completed 10+2 / 12th grade, be proficient in English, and be legally authorised to work in India. Both freshers and experienced candidates are welcome. This employer follows equal opportunity hiring practices and evaluates candidates based on experience and skills. During the interview and employment process, video and audio may be recorded for identity verification and assessment proctoring, and a face screenshot may be captured and stored for internal records and continued verification. If you need a workplace accommodation during application, interview, or onboarding, support is available through the employer’s disability assistance process.

Additional information

Salary is stated as INR 2,53,000 to INR 3,60,000 per year. The role is available for immediate start. One opening is available.