Customer Order Administrator

Role Overview

The Customer Order Administrator position is based in Letterkenny, County Donegal or Burnfoot, County Donegal, and requires on-site attendance five days a week. In this role, you will apply commercial judgement and sector understanding to make sure customer orders are handled in line with company policies and procedures. The position covers the full order lifecycle, from checking order accuracy through to revenue and billing, while maintaining strong data quality and meeting agreed KPIs and service levels.

Key Responsibilities

• Review and verify incoming order forms for accuracy and completeness.
• Process sales orders in Oracle and related company systems.
• Manage purchase order entry in Oracle and other internal platforms.
• Handle delivery date discussions, monitor updates, and track any changes.
• Support revenue recognition, invoicing, and claims-related activities.
• Provide project support to customers throughout the order process.
• Act as a customer contact point across assigned projects, working with multiple internal teams to resolve issues and keep work moving.

Qualifications and Experience

This role is suited to someone with 1–2+ years of relevant experience in order management, customer service, order processing, logistics, supply chain, or a similar area. You should be comfortable working across several computer systems at once and entering information accurately into business systems. Prior experience handling sales orders, purchase orders, or customer data in an ERP environment is strongly preferred. Strong English communication skills at an advanced level are required, and knowledge of another language is considered an advantage.

Work Authorization and Hiring Notes

No calls or agencies please. Applicants must be legally authorized to work in the United States, and sponsorship is not available for this position. Candidates needing sponsorship now or in the future, or those on temporary visa categories such as E, F-1, H-1, H-2, L, B, J, or TN, are not eligible for hire.

Equal Opportunity

The employer supports equal opportunity in hiring, employment terms, mobility, training, compensation, and occupational health. Selection and employment decisions are made without discrimination based on age, race, color, religion, creed, sex, pregnancy-related status, marital status, sexual orientation, gender identity or expression, genetic information, citizenship, national origin, protected veteran status, political affiliation, or disability.

Additional Information

The posting includes the tag #vertivireland.