- 经验
- Up to 3 yrs
- 薪水
- —
- 职位空缺
- 1
- 发布
- 1周前
- Work mode
- 在办公室
- 学历
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- Resume
- Required to apply
职位描述
About the Role
Our client is looking for a proactive and customer-focused Customer Support Coordinator. This role is the primary point of contact for all customer inquiries, ensuring a consistently high level of service. You will be instrumental in addressing customer needs and contributing to a positive customer experience.
Key Responsibilities
- Act as the main point of contact for customers reaching out through phone, email, and chat.
- Deliver precise information regarding products, services, and company policies.
- Address and resolve customer issues efficiently and courteously.
- Escalate intricate problems to the relevant departments for resolution.
- Collaborate with internal teams, including sales, logistics, and technical support, to meet customer requirements.
- Stay current with product knowledge, service offerings, special promotions, and system updates.
- Document all customer interactions and maintain accurate records within the CRM.
- Oversee and follow up on outstanding customer support tickets until they are fully resolved.
- Analyze customer feedback to identify recurring issues and report these to management.
- Assist in creating and updating documentation, FAQs, and self-help resources for customers.
Qualifications and Skills
- A high school diploma or equivalent is mandatory; an associate's or bachelor's degree is advantageous.
- Possess 0 to 3 years of experience in customer support, service coordination, or a comparable field.
- Exhibit strong written and verbal communication and interpersonal abilities.
- Demonstrate proficiency in Microsoft Office Suite and familiarity with CRM platforms like Salesforce, Zendesk, or HubSpot is a plus.
- Show excellent organizational capabilities and meticulous attention to detail.
- Ability to manage multiple tasks effectively in a dynamic, fast-paced setting.
- Maintain a positive, problem-solving mindset focused on achieving customer satisfaction.
Additional Information
Bilingual or multilingual communication skills are a plus. Familiarity with helpdesk or ticketing systems is also beneficial.