- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 6天前
- 工作模式
- 在家办公
- 学历
- 高中毕业证书或同等学历
- 合格
- 拥有高中或同等学历，或更高学历，且至少有6个月客户服务、支持或客户相关工作经验者均可申请。我们欢迎会双语的求职者，但这不是硬性要求。
- 恢复
- 需要申请
职位描述
About Zephyra CO
Zephyra CO is a company centered on customers, committed to creating smooth, reliable service interactions. Its approach is built around responsive communication, quick assistance, and practical solutions that help develop lasting trust.
Role Overview
This opening is for an entry-level customer experience representative who will act as the primary contact for customers. The position involves answering questions, solving concerns, and making sure each interaction is handled professionally across email, chat, and phone.
The role suits someone who is considerate, careful with details, and genuinely motivated by helping others.
Key Responsibilities
- Handle customer questions through email, chat, and phone promptly and professionally.
- Address complaints, concerns, and service requests with care and accuracy.
- Record customer interactions thoroughly in CRM software.
- Refer difficult or sensitive issues to senior support staff or management when appropriate.
- Explain products or services in a clear, confident way.
- Gather customer input that can be used to enhance service quality and the overall experience.
- Coordinate with internal teams to support efficient issue resolution.
Required Qualifications
- A high school diploma or an equivalent qualification is required; an associate degree or bachelor’s degree is preferred.
- At least 6 months of experience in customer service, support, or another client-facing role.
- Strong communication skills, both written and spoken.
- Comfort working on multiple tasks in a busy environment.
- Basic computer proficiency and familiarity with CRM platforms.
- Good problem-solving ability and active listening skills.
Preferred Skills
- Background in customer experience or customer success.
- Bilingual communication skills are an added advantage.
- Experience in remote work or digital support settings.
What We Offer
- A salary package that is competitive and aligned with experience.
- Flexible remote working arrangement.
- Training and onboarding support.
- Opportunities to grow into customer experience or operations roles.
- A supportive team environment focused on learning and professional development.