Key Account Manager

Role Overview

This position focuses on growing strategic client accounts, shaping sales direction, and strengthening market presence in the Riyadh region. The role combines account leadership, team enablement, and cross-functional coordination to support commercial growth and long-term customer value.

Sales Strategy and Planning

• Study market movements and customer demand to build yearly sales plans and staged execution roadmaps.
• Break down targets into practical action plans so team delivery stays aligned with broader business objectives.

Team Leadership and Development

• Develop and improve the sales team structure through coaching, training, performance tracking, and resource support.
• Strengthen team capability so both individual contributors and the wider group can meet performance goals.

Key Account Management

• Own major account growth and support long-term partnership negotiations.
• Create and maintain a layered customer management approach.
• Address critical client concerns promptly and work to improve repeat business and brand loyalty.

Market and Cross-Functional Coordination

• Work with marketing, product, and other internal teams to plan campaigns and channel growth initiatives.
• Refine sales workflows and tools to improve efficiency and strengthen competitiveness in the market.

About JD.com

JD.com, also known as JINGDONG, is a major technology-enabled supply chain and services company listed on NASDAQ and the Hong Kong Stock Exchange. Built around a powerful retail infrastructure, the company aims to help customers access products whenever and wherever they need them. Its platform and capabilities are also extended to partners and brands through a “Retail as a Service” model, supporting productivity and innovation across industries. JD.com operates across retail, logistics, technology, healthcare, industrials, property development, and international business, and is recognized among the largest global companies by revenue. The organization is guided by customer focus, innovation, dedication, ownership, gratitude, and integrity, with a mission to improve lives through technology.

Global Business Scope

The company is building a digitally intelligent global retail and cross-border supply chain network. Its international footprint includes operations in China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and additional markets worldwide.

International Business Segments

Key international businesses include Joybuy, International Logistics, Cross-border Import Business, JD Industrials International, and JD Property International.

JINGDONG Industrials International

JINGDONG Industrials International is positioned as a reliable one-stop global supplier for long-tail goods. It delivers end-to-end industrial supply chain solutions for large overseas enterprises, multinational organizations, and Chinese companies expanding abroad. Its international business continues to grow across markets such as Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, and Saudi Arabia.