Payroll Associate

Role Overview

This is a fully on-site payroll role based in Nairobi County, Kenya. The position supports multiple client payrolls in a high-volume, fast-moving setting where precision, responsiveness, and sound judgment are essential.

Work Schedule

The role runs from Monday through Friday, with availability needed between 8:00 AM and 6:00 PM CST. Weekends are off.

What You’ll Do

You will manage payroll activities from start to finish across several client accounts, make sure payments and adjustments are processed correctly, and keep payroll work aligned with applicable rules and deadlines. The position also involves handling client questions, preparing reports, and maintaining smooth coordination across systems and stakeholders.

Core Duties

• Handle payroll processing for multiple clients at the same time.
• Check that payroll transactions are completed accurately, on time, and in line with compliance requirements.
• Apply payroll taxation rules correctly.
• Prepare quarter-end and year-end reports.
• Create client-specific reports as needed.
• Process wage garnishments, child support orders, and tax levies.
• Respond to questions from clients about payroll and related systems.
• Deliver professional, prompt, and clear support.
• Build and maintain strong client relationships through dependable service.
• Manage the full payroll workflow end to end.
• Coordinate payroll-related work with clients using multiple systems.
• Ensure deadlines are consistently met.
• Support client payroll projects and other operational tasks.
• Take ownership of assigned work and maintain strong follow-through.
• Complete other duties as assigned.

Qualifications and Experience

A High School Diploma or GED is required. Candidates should bring at least 1 year of customer service experience and must have experience in administrative roles. Stable employment history is important, and applicants with frequent short tenures may not be considered.

Hiring Expectations

Job stability is a key requirement. Profiles showing less than one year in each previous role are viewed as a higher attrition risk and are likely to be rejected. Candidates with longer tenure in prior positions will be viewed more favorably. Only applicants with administrative experience and a stable work history will be considered.

Success in This Role

• Payroll is processed accurately and without errors.
• All payroll cycles and reports are completed on time.
• Clients receive timely, helpful responses and remain satisfied with the service.
• Multiple accounts are managed efficiently.
• Performance remains steady in a demanding environment.

Important Note on Hiring Support

Artificial intelligence tools may be used during recruitment to help review applications, assess resumes, and identify possible inconsistencies or verification signals. These tools support the hiring team but do not replace human review, and final hiring decisions are made by people. If you want more information about how data is handled, you may contact the employer.