Technical Manager

About the company

Macro is a global partner in facilities management and workplace services, offering integrated FM delivery, workplace experience, consulting, and technology-led solutions for some of the world’s most demanding and high-profile environments. The organisation is focused on building outstanding workplaces through strong operations, innovation, and responsible asset management.

The company culture is guided by its values: Drive for Better, Delight Customers, Do What’s Right, and Develop People. Its strategic priorities centre on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

This role is part of Macro’s Managing Agent team supporting operations in the Kingdom of Saudi Arabia, with close collaboration with the leadership team based in Dubai.

Role overview

The Technical Services Manager will act as the local technical lead for the Saudi Arabia portfolio. The position carries responsibility for technical governance, supplier oversight, operational inspections, and compliance assurance across multiple sites and service providers. The aim is to ensure all technical service partners deliver safe, compliant, and effective maintenance services that meet client expectations.

Key responsibilities

• Oversee the daily performance of technical service vendors and specialist contractors.
• Track delivery against KPI and SLA targets across all technical activities.
• Carry out regular technical site inspections and compliance checks.
• Support governance forums and supplier performance review meetings.
• Put corrective action plans and service enhancement measures into practice.
• Check maintenance records, technical reporting, and planned preventive maintenance completion.
• Inspect plant rooms and assess the condition of assets.
• Ensure contractors follow required operating procedures and technical standards.
• Assist with permit-to-work controls and safety management processes.
• Highlight technical risks and operational concerns when needed.
• Verify adherence to local regulations and client-specific requirements.
• Support audits, inspections, and wider assurance programmes.
• Keep technical records, asset data, and compliance files up to date.
• Contribute to business continuity planning and incident investigations.
• Develop effective working relationships with client stakeholders and service providers.
• Provide regular operational reporting and updates.
• Support mobilisation activity, transitions, and ongoing service improvements.
• Serve as the local escalation contact for technical matters when required.

Candidate profile

The ideal hire will bring hands-on experience in technical facilities management and building services, along with a strong background in contractor oversight and supplier governance. Experience in technical inspections, compliance reviews, MEP systems, maintenance practices, and FM compliance is important. Strong knowledge of KPI and SLA management, plus excellent communication and stakeholder handling, is also expected. Experience in IFM, managing agent, or outsourced FM environments would be an advantage.

Requirements

• Background in technical facilities management and building services.
• Proven experience managing suppliers and governing contractor performance.
• Ability to perform technical inspections and compliance assessments.
• Working knowledge of MEP systems, maintenance methods, and FM compliance needs.
• Solid understanding of KPI and SLA monitoring.
• Strong communication and stakeholder management capability.
• Experience in IFM, managing agent, or outsourced FM settings preferred.
• Engineering qualification, IOSH, NEBOSH, or an equivalent credential is desirable.

Additional information

Location: Riyadh, KSA.

Working location: Onsite / based role.

Equality and support

Macro is committed to creating an inclusive workplace where people feel able to bring their whole selves to work. The company recognises that individuals may have different needs and aims to understand and support those needs both professionally and personally through its “This is Me” EDI campaign.

If you need reasonable adjustments or guidance during the recruitment process, you may contact the Macro recruitment team at [email protected].