Guest Experience Agent

About the Role

IHG Hotels & Resorts is expanding its luxury portfolio in Qatar and is hiring an experienced Guest Experience Agent for Kimpton Doha. The hotel is positioned near well-known attractions in the Qatari capital and will feature 283 guest rooms, including suites and serviced apartments, along with a range of distinctive dining choices. This role suits someone who has worked in luxury or lifestyle hotel environments and is passionate about delivering memorable, high-touch service.

What You’ll Do

• Create memorable first impressions by greeting guests with a warm and professional welcome.
• Recognize returning guests and loyalty members both in person and over the phone.
• Handle guest reservations and process payments accurately.
• Make arrival and departure procedures smooth, efficient, and stress-free.
• Stay attentive to guest preferences and anticipate requests before they are voiced.
• Provide trusted assistance on matters such as billing concerns and dining suggestions.

What You Bring

• Strong communication skills and an approachable manner for handling both praise and concerns.
• Good judgment and problem-solving ability to turn service issues into positive outcomes.
• Fluency in the local language; additional language ability is an advantage but not mandatory.
• Solid literacy, numeracy, and comfort using computers and basic technology.

Workplace Culture

You will be part of a global hospitality team built on trust, mutual support, integrity, and respect for different viewpoints. The company values colleagues who notice the small details that improve a guest’s stay and who are always looking for ways to enhance service.

Compensation and Benefits

A competitive salary and benefits package will be provided.

Brand and Company Overview

IHG is committed to delivering true hospitality that makes guests and colleagues feel welcomed, cared for, recognized, and respected. The broader luxury hotel brand heritage emphasizes international experience, cultural awareness, and creating inspiring stays for travelers who value a deeper connection with the world.

Application Note

Applicants who feel they are a strong match, even if they do not meet every listed requirement, are encouraged to apply.