IT Manager

Role overview

The IT Manager will be responsible for keeping the hotel’s technology environment reliable, secure, and aligned with internal standards. This role covers day-to-day management of hardware, software, user access, vendor coordination, and support for hotel operations and guests.

Key responsibilities

• Oversee the hotel’s information systems, hardware, and software so they remain aligned with the property’s IT standards.
• Design, maintain, and test a disaster recovery approach that supports business continuity and reduces losses from downtime.
• Carry out regular risk reviews and audit checks to confirm user compliance and adherence to IT standards.
• Create troubleshooting documentation and coach key team members on system and application usage.
• Keep operating systems, licenses, and service agreements current, while ensuring external suppliers meet agreed response times, SLAs, and budget limits.
• Track file server performance, backup processes, and overall system performance against expected standards.
• Administer system and firewall security, including required updates and patches.
• Revise IT policies and procedures to reflect system improvements and process enhancements.
• Maintain the user database and keep user profiles current when staffing changes occur.
• Manage users and accounts in line with hotel IT standards.
• Build and support IT business process plans so future requirements are anticipated and delivered within agreed timelines.
• Handle maintenance issues and system breakdowns promptly.
• Coordinate closely with external service providers to maintain strong relationships and high-quality service delivery.
• Look for ways to lower IT costs by bringing suitable processes in-house.
• Prepare IT management reports when required.
• Support guests with IT-related questions and requests.
• Maintain the computer hardware asset register.
• Follow all hotel policies, maintain confidentiality, and uphold professional behavior, grooming, and communication standards.
• Complete other IT duties assigned by the General Manager.

Work expectations

• Follow all hotel policies and procedures, including occupational health and safety requirements.
• Attend scheduled meetings and maintain productive relationships with colleagues across the hotel and sister properties.
• Keep hotel property and IT assets in good working condition.
• Maintain a positive, professional attitude at all times.
• Communicate effectively with senior management and across departments.
• Identify problems quickly and put practical solutions in place.
• Take part in meetings, training sessions, and other required gatherings.
• Seek opportunities to improve service delivery and the guest experience.
• Use safe work practices and report any health and safety concerns immediately.
• Keep IT systems, hardware, and software operating smoothly to minimize failures.
• Deliver assigned projects within deadlines and maintain effective communication channels.
• Keep reports, presentations, and related documentation accurate and error-free.

Education and experience

A formal qualification in Information Technology is required, such as a Bachelor of Science in Information Technology or an equivalent degree. Prior experience in a hotel operations environment is expected, along with strong knowledge of computerized hotel systems, hardware, software, and PMS platforms.

Skills and attributes

The role calls for strong English communication skills, both spoken and written, along with excellent organization, multitasking, and project coordination abilities. The ideal candidate should be comfortable working under pressure, prioritizing tasks, supporting internal users, and adapting quickly to change. A proactive, energetic, and solution-focused approach is important.

Additional notes

There is no stipend or salary information provided in the source. Applicants who may not meet every listed requirement are still encouraged to consider applying if they believe they can succeed in the role.