Technical Support Engineer

Role Overview

This position involves delivering technical assistance to clients via phone, email, and chat, focusing on software-related issues. The engineer will address and resolve customer complaints efficiently while maintaining professionalism.

Key Responsibilities

• Assist customers with software product issues using multiple communication channels.
• Diagnose and solve customer problems promptly and courteously.
• Work with cross-functional teams to develop solutions for repeated technical challenges.
• Maintain detailed records of client interactions within CRM systems to facilitate tracking and reporting.

Required Qualifications

• Experience ranging from approximately 10 to 18 months in international technical support or allied positions.
• Excellent English communication capabilities, both written and verbal, to clearly articulate complex technical concepts.
• Strong troubleshooting expertise including usage of ticketing systems and applying root cause analysis to resolve typical software issues.

Eligibility Criteria

Candidates holding degrees such as B.C.A., B.Com, B.Tech/B.E., B.A., or B.B.A./B.M.S. in any specialization are eligible to apply.