Operations Controller (Transport)

Job overview

DP World is looking for an experienced operations professional with a strong customer orientation to oversee transport and freight forwarding work from the moment a shipment is initiated until it reaches final delivery. The role calls for close coordination with clients, carriers, clearing agents, and internal teams to keep shipments moving efficiently, compliantly, and on schedule.

The position plays an important part in ensuring cargo is monitored, cleared, released, transported, and delivered within agreed timelines while supporting operational performance, financial accuracy, and customer satisfaction.

Operations management

• Handle the full workflow for transport and freight forwarding shipments.
• Create and maintain shipment files, making sure all documents are complete and correct.
• Keep track of cargo movement, shipment progress, and service delivery performance.
• Manage transport-related paperwork such as consignment notes, weighbridge receipts, and proof of delivery records.
• Follow arrivals closely and ensure shipments are cleared, released, and delivered on time.
• Review shipment records, reconcile documents, and investigate any delivery differences.
• Maintain accurate operational updates, reports, and records.

Financial administration

• Record shipment accruals accurately and within required timelines.
• Make sure estimates issued match final customer invoices.
• Support shipment close-out activities and revenue recognition.
• Track shipment-related charges such as detention, demurrage, and storage.
• Work with Finance and other stakeholders to ensure invoices are issued promptly.

Client engagement and service excellence

• Act as the main contact for clients throughout the shipment process.
• Provide timely updates on arrival, clearance, dispatch, and delivery status.
• Handle customer questions and complaints in line with service expectations.
• Develop strong working relationships with clients, carriers, agents, and service providers.
• Support customer retention through dependable service and clear communication.
• Help ensure customer KPIs and service commitments are consistently met.

Compliance and regulatory management

• Work in line with company policies, global SOPs, and business rules.
• Coordinate with customs teams so documentation meets regulatory standards.
• Assist in resolving client issues related to customs processes.
• Stay current on customs, freight forwarding, and transport regulations in relevant markets.
• Ensure adherence to local laws and industry requirements.

Reporting

• Prepare and maintain operational reports such as exception reports, unbilled reports, volume reports, status reports, work-in-progress reports, and accrual reports.

Qualifications

A minimum diploma in Supply Chain Management, Logistics, Transport Management, Port Operations, or an equivalent field is required. A Freight Forwarding Certificate is also needed. Customs Clearance Accreditation will be considered an advantage.

Experience and skills

The role requires at least 3 years of experience in import/export freight forwarding and clearing, along with exposure to transport operations and logistics coordination. Candidates should understand freight forwarding systems, Incoterms, and customs requirements, and be able to manage several shipments and deadlines at once.

Strong communication, service orientation, stakeholder handling, problem-solving, analytical thinking, attention to detail, planning, organization, professionalism, and confidentiality are essential. The role also calls for the ability to work well both independently and in multicultural teams, especially under pressure. Advanced use of Microsoft Office tools, including Outlook, Excel, PowerPoint, and Word, is expected. English fluency is required, and additional languages would be helpful.

About DP World

DP World works to improve how global trade moves, creating value for customers and communities worldwide. The business connects ports, terminals, marine services, logistics, and technology to deliver stronger end-to-end supply chain solutions.

The company invests in innovation and aims to shape the future of trade through smarter systems, automation, and better customer experiences. It also promotes a workplace built on respect, support, inclusion, and diversity, with a commitment to helping people reach their full potential.

Equal opportunity and data use

DP World follows Equal Employment Opportunity principles and makes hiring decisions based on experience and skills. Applications are welcomed from all people regardless of gender, disability, race, religion, or belief.

By submitting an application, candidates allow DP World to store and share their information within its global recruitment database for assessment and for possible consideration for other openings.