Guest Relations Executive

Role Overview

This position focuses on delivering attentive guest service in a hotel environment. The role involves handling guest queries, confirming bookings and cancellations, sharing information about hotel facilities and nearby attractions, and arranging a wide range of guest services when needed.

Key Responsibilities

The guest relations executive is expected to support smooth day-to-day guest interactions and help maintain service excellence across the property.

• Answer guest questions and follow up to make sure requests are completed satisfactorily.
• Process reservations and cancellations accurately.
• Provide details about property amenities, room features, hotel services, and points of interest in the local area.
• Arrange special guest requests such as spa visits, transport, religious support, babysitting, financial services, business-center support, interpretation, entertainment, sporting events, shopping, and dry cleaning by coordinating with suitable providers or internal teams.
• Reach out to the relevant person or department whenever additional support is needed to resolve a guest issue.
• Work with management to create and implement ideas, processes, and goals that improve departmental performance.
• Ensure tasks are completed within deadlines and meet quality expectations.
• Follow company rules, procedures, confidentiality standards, and security practices for guests, coworkers, and company property.
• Welcome guests warmly, provide service with courtesy, and respond proactively to individual needs, including support for guests with disabilities.
• Use clear, professional communication in speaking and writing, including proper phone etiquette.
• Build strong working relationships and cooperate with team members to achieve shared objectives.
• Help improve efficiency, productivity, quality, safety, and cost effectiveness by suggesting and applying better ways of working.
• Carry, move, lift, push, pull, and place objects up to 10 pounds without assistance.
• Handle other duties assigned by supervisors as required.

Work Details

• Job category: Rooms & Guest Services Operations
• Job number: 26055339
• Location: Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037
• Schedule: Full time
• Remote work: No
• Position type: Non-management

Preferred Qualifications

• High school diploma or GED equivalent is preferred.
• At least 1 year of related work experience is preferred.
• At least 1 year of supervisory experience is preferred.
• No license or certification is required.

About the Employer

The employer is committed to equal opportunity and values diversity across background, culture, talent, and experience. The organization states that it does not discriminate on protected grounds, including disability or veteran status, where applicable.

Brand Context

The hotel group is focused on delivering thoughtful, high-quality hospitality and building a welcoming guest experience. Its luxury portfolio emphasizes confident, innovative, and genuine service, along with learning, development, recognition, and associate well-being.

Additional Notes

This is a hospitality operations role centered on guest satisfaction, service coordination, and maintaining professional standards in a luxury hotel setting.