Director, Customer Programs

Position Summary

The Director of Customer Programs is responsible for the overall successful delivery of bus programs for customers. This role oversees contract administration through the Managers of Customer Programs and the Customer Program Management Team, making sure all contractual obligations are completed efficiently and effectively.

Key Responsibilities

• Create the department’s annual operating plan and expense budget.
• Set management-by-objective goals aligned to the operating plan for the full Customer Programs team.
• Track objective progress throughout the year and take action to keep results on course.
• Establish, maintain, and improve strong processes, updating them whenever needed.
• Define clear ownership and accountability for Customer Programs managers and their teams.
• Ensure the team has the right tools to manage programs effectively.
• Own reporting for daily, weekly, monthly, and quarterly requirements, and step in on issues when needed.
• Build strong customer relationships and align program delivery with customer needs and strategies.
• Maintain effective working relationships with internal stakeholders and support teams.
• Lead training, development, staffing, succession planning, and resource planning to meet timelines and budgets.
• Oversee completion of manager and employee performance reviews and ensure department reviews are delivered on time.
• Make sure all key internal control requirements in this area are properly designed and operating as required for internal controls over financial reporting.
• Ensure policies and procedures support compliance with all regulatory and legal requirements, including quality, environmental, health, and safety programs.
• Perform other duties as assigned.

What Success Requires

• A bachelor’s degree, preferably in Business Administration or Communications.
• PMP structured training or certification.
• At least 4 years of practical experience in project management.
• At least 4 years of practical experience in contract management.
• Strong product knowledge.
• Knowledge of engineering and manufacturing processes is an asset.
• Demonstrated leadership capability.
• Proficiency in MS Project.
• Professional maturity, good judgement, and strong decision-making skills.
• Excellent planning, organization, and time management abilities.
• Strong problem-solving and prioritization skills.
• Clear and effective communication skills.
• Willingness and ability to travel up to 50% of the time.

Why Join the Team

• Stable employment with a company that values long-term careers.
• A respectful workplace culture.
• Safety-first environment.
• Employer-paid benefits.
• Core health, dental, and vision coverage effective from day one.
• Health spending account.
• Employee assistance program.
• Disability insurance.
• 12 paid statutory holidays.
• Paid birthday day off.
• Opportunity to grow your career with an expanding organization.

Additional Information

This role requires up to 50% travel.