Faisal Mazyad Saab

About

IT Support Specialist with hands-on experience providing Level 1 and Level 2 technical support at Saudi Electricity Company. Skilled in troubleshooting hardware and software issues, supporting end-users, and working with MySQL and Microsoft Power BI.

Experience

• IT Support Specialist
  Saudi Electricity Company
  Jun 2025 – Jan 2026

Education

• Bachelor of Software Engineering
  University of Ha'il
  Software Engineering · Aug 2020 – Jan 2026

Skills

• Communication
• Adaptability
• Time Management
• Critical thinking
• Problem Solving
• Teamwork
• MySQL
• Microsoft Teams
• Customer Service
• Technical Documentation
• Preventive maintenance
• Ticketing
• Microsoft Power BI
• Hardware Troubleshooting
• Network troubleshooting
• Desktop Support
• End-User Support
• Outlook
• Software Troubleshooting
• Windows 10/11
• Configuration
• OneDrive
• IT help desk
• Remote Desktop Support
• VPN Configuration
• Device Installation

🗣️ Languages

• Arabic · Native
• English · Professional