Community Manager

About the Company

Moustache is a hospitality and community-living brand with a broad network of resorts, premium stays, and social spaces spread across more than 20 locations in India. It creates travel experiences that feel memorable and immersive rather than standard or routine. The brand is also recognized as an empanelled organization with the Madhya Pradesh Tourism Board and actively supports tourism and adventure in the region. With trust from over 2 million guests, including many solo and international travelers, Moustache places strong emphasis on safety, community, and service quality. Its achievements include the Hoscar Award 2020 for Best Hostel in India and TripAdvisor’s Traveller’s Choice Award.

Role Overview

This is a full-time, on-site position in Goa for a Community Manager who will be responsible for creating an engaging, friendly, and inclusive environment for guests. The role focuses on daily guest interaction, organizing activities, maintaining active social spaces, collecting feedback, and handling concerns quickly and professionally. The person in this role will also work closely with operations and marketing teams to drive events, improve the guest journey, and support local brand efforts.

Key Responsibilities

• Build a warm and welcoming atmosphere for guests throughout the property.
• Plan, coordinate, and host events, activities, workshops, and other community-driven experiences.
• Manage shared spaces so they remain active, inviting, and aligned with the property’s community vibe.
• Listen to guest feedback, address issues promptly, and resolve concerns with professionalism.
• Collaborate with operations and marketing teams to promote events and property initiatives.
• Contribute to improving the overall guest experience through daily observation and proactive support.
• Track community engagement indicators and spot opportunities to strengthen participation and satisfaction.
• Develop and maintain positive relationships with guests as well as local partners.

Qualifications and Requirements

• Background in community management, hospitality, guest relations, or another client-facing role in travel, tourism, or lifestyle-led brands.
• Excellent communication, interpersonal, and conflict-handling abilities.
• Ability to connect with different types of guests and foster an inclusive environment.
• Experience in organizing events, social gatherings, workshops, or local experiences.
• Working familiarity with basic marketing and social media promotion.
• Strong organization and time management skills with the ability to juggle multiple tasks in a busy hospitality setting.
• Availability for flexible schedules, including evenings, weekends, and holidays, as needed.
• Good command of English; additional Indian languages will be an advantage.
• Prior exposure to Goa or strong familiarity with the local area is a plus.
• A genuine interest in travel, experiential hospitality, and community building.

Additional Information

The compensation amount, number of openings, application deadline, start date, and duration are not specified in the source.

This position is based in Goa, India and requires presence on site.