Guest Experience Supervisor

Role overview

This position is part of the Rooms & Guest Services Operations team at a property in Diplomatic Street, West Bay Area, Doha, Qatar. It is a full-time, non-management role and is marked as not remote.

What you will handle

• Carry out guest check-in procedures, including confirming identity, taking payment details, assigning rooms, and activating room keys.
• Create accurate guest accounts based on individual requirements and add Marriott Rewards details where needed.
• Confirm that room rates align with market codes and record any exceptions.
• Collect payment before issuing room access, and review or correct billing as needed.
• Prepare, examine, and finalize daily reports, logs, and contingency lists.
• Complete cashier close-out work and end-of-shift reports.
• Provide directions and property-related information to guests.
• Respond to guest requests, involving the right team members when needed, and follow through until the request is resolved.
• Process all forms of payment, vouchers, paid-outs, and charges.
• Balance receipts, secure cash at the start and end of the shift, and obtain manual approvals when required.
• Follow all accounting procedures and alert Loss Prevention/Security when theft is reported by a guest.
• Support managers in training, evaluating, coaching, motivating, and guiding employees.
• Act as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Build strong working relationships and help the team work toward shared objectives.
• Listen to employee concerns and respond in an appropriate manner.
• Follow company policies, complete safety training and certifications, and report accidents, injuries, or unsafe conditions.
• Maintain a neat, professional appearance and protect confidential and proprietary information.
• Safeguard company assets and deliver a welcoming guest experience.
• Recognize guest needs in advance, support guests with disabilities, and show sincere appreciation.
• Communicate clearly and professionally, handle written work accurately, and answer phones with proper etiquette.
• Meet quality expectations, use computers and POS systems to enter and retrieve information, and carry out additional duties as assigned.

Experience and education

Candidates should have a high school diploma or GED, at least 1 year of relevant work experience, and at least 1 year of supervisory experience. No license or certification is required.

Equal opportunity statement

The employer promotes equal opportunity and welcomes applicants from all backgrounds. The organization emphasizes inclusion and does not discriminate on protected grounds, including disability or veteran status, where applicable by law.

About the brand

Autograph Collection is a portfolio of distinctive four- and five-star independent hotels known for original design, memorable stays, and individual character. The brand is aimed at travelers who choose hotels that contribute to their personal story and travel experience.