Mortgage Operations - Loan Processor

About the Team

Wealthfront’s Mortgage Operations group focuses on making the lending journey faster, smarter, and far less manual. The team centers its work on efficiency, problem-solving, and automation to create a streamlined, technology-driven mortgage experience.

The group builds systems that reduce repetitive work and support a self-serve mortgage flow. By partnering closely with engineers and product leaders, the team helps deliver rates that are materially below the national average, which can translate into meaningful savings for borrowers over the life of a loan.

This is a team of builders who look for ways to improve the process rather than simply follow it. Team members are expected to execute strong mortgage workflows while also spotting opportunities for better logic, cleaner design, and less operational friction.

The role sits in a highly integrated environment with end-to-end visibility across the origination process. Rather than operating in isolated functions, the team works cross-functionally to move quickly, surface issues early, and adapt as the business evolves.

Role Overview

Wealthfront is hiring a Mortgage Loan Processor to support the scaling of its mortgage lending operations. In this role, you will work with current Wealthfront clients, provide a high level of service, and help guide them through the mortgage process using the company’s technology and tools. This is an opportunity to contribute to a modern mortgage operation within a fast-growing environment.

Responsibilities

• Review loan files and collect any outstanding items needed to move the loan toward final approval.
• Act as a coordination point between operations and sales teams involved in the transaction.
• Request and gather supporting documents required for processing.
• Assess applications for completeness and reasonableness, escalating files when additional review is needed.
• Organize and prioritize daily work so clients receive a smooth and responsive experience.
• Manage an active pipeline of assigned loans, carrying files from disclosure through closing.
• Maintain strong communication with clients throughout the process.
• Work with third-party vendors to complete and finalize loan applications.
• Follow investor and regulatory requirements throughout the loan lifecycle.
• Keep the pipeline, tasks, and operational goals moving proactively.
• Model company values through day-to-day decisions, collaboration, and interpersonal behavior.
• Help foster a positive workplace culture that values performance, accountability, inclusion, adaptability, learning, collaboration, creativity, and enjoyment.

Expertise Needed

• Customer-first, commercially minded, and collaborative approach with a strong drive to complete meaningful work.
• Strong knowledge of federal and state rules, including TRID and HMDA.
• Solid understanding of mortgage products and underwriting standards.
• Ability to work independently while also contributing effectively to a team.
• Strong organization and time-management skills with the ability to meet deadlines in a fast-moving setting.
• Ability to communicate clearly and influence positive outcomes across different levels of the organization.
• Curiosity about technology and an interest in using it to improve business operations.
• Previous experience processing retail mortgage loans.
• Strong verbal and written communication skills for both internal and external interactions.
• Willingness to adapt as mortgage industry practices and requirements change.

Requirements

• At least 2 years of mortgage processing experience in a retail environment.
• Active Mortgage Loan Originator License.
• Knowledge of conventional conforming and jumbo loan guidelines.
• Experience working in the non-delegated space.
• Understanding of state and federal lending regulations.
• Strong customer service skills and sound interpersonal best practices.

Compensation and Benefits

The estimated annual salary range for this role is $56,000 to $70,000, with equity and a discretionary bonus offered in addition to base pay.

Benefits include medical, vision, and dental coverage; a 401(k) plan; generous time off; parental leave; wellness reimbursements; professional development support; employee investing discounts; and additional benefits.

Interview Process

After speaking with recruiting, candidates complete a 15–20 minute take-home assignment. Successful candidates then meet with mortgage operations leaders before a cross-functional final round.

About Wealthfront

Wealthfront’s mission is to build a financial system that works for people rather than institutions. The company uses technology to create simple, low-cost financial products that help modern investors grow and manage wealth.

What began as an effort to change investment advisory has expanded into a broader set of products, including a cash account with a high annual percentage yield through partner banks, a zero-commission stock investing account, and automated investing portfolios designed to improve tax outcomes through strategies such as fixed income, tax-loss harvesting, and direct indexing.

Wealthfront serves more than 1 million clients and manages over $90 billion in client savings. The company states that it is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disclosures

All investing involves risk, including possible loss of principal. Tax-loss harvesting benefits can vary depending on a client’s full tax and investment profile, and Wealthfront does not provide tax advice. The Cash Account is provided through Wealthfront Brokerage LLC, a FINRA/SIPC member, and is not a bank account. Funds are placed with partner banks that accept and hold deposits, provide the variable interest rate, and offer FDIC pass-through insurance. Advisory and investment management services are provided by Wealthfront Advisers LLC, an SEC-registered investment adviser, and are not FDIC insured. Checking features in the Wealthfront Cash Account are provided by Green Dot Bank, Member FDIC, and certain fees or eligibility rules may apply.

Additional corporate and product disclosures apply, including references to Wealthfront Corporation, Wealthfront Advisers, and Wealthfront Brokerage as described by the company.