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Role overview

We are seeking an Operations Manager for a partner organization. The role is based in the United Kingdom and supports a dynamic digital environment where operational coordination, stakeholder communication, and process improvement are key priorities. You will act as a central link between internal teams and external contributors, helping ensure workflows run smoothly, issues are resolved efficiently, and service standards remain high.

This is a hands-on position with a strong focus on execution, collaboration, and continuous improvement. It offers a high degree of autonomy and suits someone who enjoys managing multiple priorities, improving systems, and contributing to scalable operational growth.

Key accountabilities

Oversee daily operations across assigned workflows and contributor groups.
Act as the main contact for external contributors on tasks, process questions, support needs, and operational updates.
Share regular progress updates with internal stakeholders, including task status, performance insights, and feedback.
Track workflow activity to keep work moving efficiently and to meet service expectations.
Respond to support issues and help resolve operational problems promptly and professionally.
Handle unusual cases, escalations, and disagreements between stakeholders and contributors.
Monitor items that need review, approval, feedback, or follow-up so they are completed on time.
Assist with onboarding and verification for new contributors to ensure a smooth start.
Keep operational records accurate and maintain data quality across project and internal systems.
Spot process gaps, suggest improvements, and help build more scalable operating procedures.
Escalate major risks, incidents, or urgent operational concerns when needed to protect continuity and quality.

Requirements

Minimum 1 year of experience in an Operations Manager, Operations Specialist, Project Coordinator, Support Manager, Account Manager, or comparable operational role.
Strong written communication skills and the ability to work effectively with a wide range of stakeholders.
Excellent organization skills with the ability to manage several tasks, priorities, and workflows at once.
Careful attention to detail, along with a strong sense of responsibility and ownership.
Ability to work independently, solve problems proactively, and see tasks through to completion.
Flexibility to quickly learn new processes, tools, and operating methods.
Comfort in fast-moving environments where priorities may change frequently.
Experience with project management and collaboration tools such as Jira, Confluence, or similar platforms.
Strong interpersonal skills and the ability to handle difficult situations with tact and empathy.
Experience working with freelancers, contractors, or distributed teams is an advantage.
Familiarity with CRM systems, workflow tools, or communication platforms is a plus.
Knowledge of digital production, design workflows, or process improvement work is beneficial.
Experience improving operational processes or developing workflows is highly valued.

Perks and benefits

Fully remote setup with flexible location options across Europe.
Option to work remotely or from available office locations, where applicable.
Support with formal employment administration and documentation.
20 paid vacation days per year, plus public holidays and paid sick leave.
Private health insurance coverage.
Mental health support and access to wellbeing resources.
Monthly flexible benefits allowance for hobbies, sports, wellness, or personal interests.
Learning and development opportunities, including training, workshops, language courses, and educational resources.
Defined career growth structure with performance reviews, mentoring, and advancement opportunities.
Team-building activities, workshops, and company events.
A transparent, collaborative, and innovation-led culture that encourages initiative and teamwork.
A modern workplace designed to reduce bureaucracy and give employees more autonomy and flexibility.

Additional information

This opportunity is advertised on behalf of a partner company, and the partner manages applications and the next steps in the process.

Applications are reviewed through an AI-assisted matching approach intended to screen candidates fairly and quickly against the role’s core requirements. The strongest matches are forwarded to the hiring company, while interviews and assessments are handled by their internal team.

By applying, candidates agree that personal data may be processed to evaluate suitability and shared with the hiring employer in line with applicable data protection laws, including GDPR. Candidate rights such as access, correction, deletion, and objection remain available.

AI tools may be used to support parts of the recruitment workflow, such as application review, resume analysis, response assessment, and basic inconsistency checks. These tools assist recruiters but do not replace human judgment, and final hiring decisions are made by people.

Operations Manager