Reception Supervisor

Role overview

The Kilkenny Ormonde Hotel is seeking a Front Office Supervisor to join its reception team in a busy city-centre 4-star property on Ormonde Street, Kilkenny. The hotel sits in the centre of the medieval city, with views of Kilkenny Castle and the historic streetscape, and has been part of the local hospitality scene for more than 20 years.

This contemporary hotel offers 118 bedrooms and suites and blends modern comfort with a strong Irish welcome. The property is managed by Windward Management, a hospitality group known for operating hotels across Ireland and Continental Europe.

What the role involves

• Delivering consistently high standards of guest care throughout every shift.
• Making sure front office activity follows the company’s brand and service standards.
• Helping the reception area run smoothly and efficiently.
• Handling guest arrivals and departures at the front desk.
• Responding to guest questions, requests, and general concerns.
• Processing guest payments during check-out.
• Coordinating check-ins for large tours and groups, including room allocation.
• Answering reservation enquiries and calls whenever needed.

Candidate profile

• At least 2 years of experience in a similar front office or reception-based position is preferred.
• Strong ability to manage several tasks at once while setting priorities effectively.
• Very good attention to detail is essential.

Rewards and benefits

• Competitive hourly pay, with salary based on experience.
• Complimentary leisure club access, including a 21m pool, gym, sauna, and steam room.
• PRSA pension scheme.
• Opportunities to progress within the Windward group.
• Employee Assistance Programme and Digital Wellness Programme.
• Free, high-quality meals while on duty.
• Discounted room and dining rates at Windward properties and the sister hotel.
• Reduced rates for friends and family.
• Christmas Savings Scheme.
• Refer-a-friend bonus scheme.
• Training and development support aligned to your career path.
• Employee recognition initiatives, including employee of the month and team appreciation days.
• Cycle-to-work scheme and uniform supplied.

About Windward Management

Windward Management has operated since 2007 and is recognised for its hotel management expertise. With a head office in Dublin, the company provides tailored support across operations, marketing, and financial management. Its focus is on strong guest experiences, operational performance, innovation, and the long-term development of its people.

Additional information

This is a full-time, onsite role. Applications close on Friday 24 July 2026. No specific education requirement, eligibility restriction, or vacancy count was stated.

Working conditions

The role is based in Kilkenny, County Kilkenny, Ireland, at the hotel on Ormonde Street. The position is paid on an hourly basis, with the rate depending on experience.