Startup Program & Experience Lead

About the company

Notion is an AI-powered collaborative workspace designed to help teams and agents work together in one place. It brings documents, notes, projects, meetings, calendars, email, and AI tools into a single environment so work feels more connected, efficient, and less scattered. The platform is used by millions of people, from solo users and small teams to large enterprises.

The company places a strong emphasis on craftsmanship, building durable products, and keeping work deeply human, even as AI changes how teams operate. Employees are expected to be the first users of the product and help define the standard for work in the AI era.

Notion’s culture values in-person collaboration. Team members are expected in the office on Mondays, Tuesdays, and Thursdays, which are designated anchor days. Some teams or roles may require additional days onsite.

Role overview

The Startup Program & Experience Lead is responsible for the startup journey through onboarding and the trial phase, with the goal of helping startup customers adopt Notion successfully, stay engaged, and see value early.

Reporting closely to the Head of Startups, this position blends program management, customer experience, lifecycle engagement, and operational delivery to strengthen activation, engagement, conversion, and retention across the region.

You will work across Marketing, Product, Customer Success, and Partnerships to design scalable startup programs, onboarding flows, and engagement initiatives that support long-term growth.

This role suits someone who enjoys creating systems and experiences at scale while staying close to customer needs and operational quality.

What you will do

• Strengthen startup activation, engagement, conversion, and retention across the regional funnel.
• Design and run scalable onboarding and lifecycle programs for startup customers.
• Develop education, onboarding, and engagement experiences that help customers achieve value quickly.
• Spot friction in the customer journey and improve it.
• Support startup campaigns, ecosystem programs, events, and other regional initiatives.
• Measure program results, customer engagement, and operational performance to improve conversion and ARR over time.
• Contribute to Startups 2.0 operational frameworks, including an automated scorecard that helps identify top startups for a high-touch experience.

What you should bring

• Background in program management, customer experience, customer success, growth, operations, or startup-related roles.
• Strong planning, organization, and project management ability.
• Comfort managing several priorities and initiatives in a fast-paced setting.
• High customer empathy paired with an operational mindset.
• Ability to collaborate effectively with Product, Marketing, Partnerships, and Customer Success teams.
• Data-driven thinking with the ability to spot patterns, friction points, and improvement opportunities.
• Excellent written and spoken communication skills.
• Curiosity and willingness to use AI tools to work more efficiently and produce stronger outcomes, even if you are not an AI specialist.

Nice to have

• Experience working with startups or within startup ecosystems.
• Experience with onboarding, lifecycle, or customer engagement programs.
• Exposure to product-led growth environments.
• Experience creating scalable operating processes or customer programs.
• Interest in AI, productivity tools, and the future of work.

Additional information

Applicants from a wide range of backgrounds are encouraged to apply. Even if your experience does not match every requirement, you are still welcome to be considered if you are a builder at heart, align with the company values, and are excited about making software toolmaking more accessible.

The employer is committed to equal opportunity in hiring and employment decisions. Selection is made without discrimination on the basis of protected characteristics, and qualified applicants with criminal histories may be considered in line with applicable law.

Reasonable accommodations are available during the application process for qualified individuals with disabilities and disabled veterans. If you need help or an accommodation, you should contact your recruiter.

Compensation is competitive and includes cash, equity, and benefits. The base salary for San Francisco or New York City is estimated at $174,000 to $205,000 per year, and the final offer may vary depending on location, scope of the role, and the candidate’s experience and expertise.

By submitting an application, you agree that the company and its affiliates may collect and process your information in line with its recruiting privacy policy and applicable legal requirements.

Note on AI

Deep AI expertise is not required for every role, but intellectual curiosity, a willingness to experiment, and enthusiasm for using AI as a practical collaborator are expected. In some roles, AI fluency is essential and will be stated clearly in the qualifications. People who thrive here use AI to think better and to make their work easier for others to build on.

Equal opportunity and accommodations

The company is committed to hiring people from many different backgrounds and encourages candidates to apply even if they do not meet every bullet point. It does not discriminate on the basis of any legally protected characteristic and will consider qualified applicants with arrest and conviction records where permitted by law. Reasonable accommodations are available during the hiring process; candidates should inform their recruiter if they need support.