Technical Support Engineer

About ABYAT

ABYAT is a major home-improvement and retail brand in the Middle East, recognized for its expansive 22,000 square meter store and a catalog of more than 22,000 products. Its offering covers areas such as tiles, wallpaper, lighting, and kitchen fixtures, all presented as a comprehensive destination for customers seeking quality and variety.

Founded in September 2005, the company has grown with a strong customer-first approach, focusing on thoughtful store design and service standards. After establishing itself in Kuwait, ABYAT expanded into Saudi Arabia and is now extending its presence into Qatar and the UAE.

Role Overview

ABYAT is hiring a Technical Support Engineer for its Technology Infrastructure team in Doha, Qatar. This full-time, onsite role is centered on providing first-level IT support for retail locations and corporate offices. The selected candidate will help keep end-user devices, Microsoft 365 services, POS systems, and core IT infrastructure running smoothly, while handling troubleshooting, service requests, and routine support tasks.

What You'll Do

• Deliver first-line assistance for hardware, software, Windows operating systems, and connected peripherals.
• Diagnose and resolve day-to-day user issues with a strong focus on service quality.
• Administer Active Directory tasks such as creating user accounts, updating profiles, and managing access permissions.
• Support Microsoft 365 tools, including Outlook, Teams, and the Office suite.
• Investigate and fix network-related problems involving TCP/IP, DNS, DHCP, LAN, WAN, and Wi-Fi.
• Provide technical support for retail equipment such as POS terminals, barcode scanners, receipt printers, and similar devices.
• Track incidents and service requests through the IT ticketing platform.
• Keep clear records of issues, solutions, and technical processes.
• Work with internal departments and outside vendors to close technical issues.
• Escalate more complex matters when required and follow through until resolution.

What We’re Looking For

• A bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a closely related discipline.
• Between 1 and 5 years of experience in technical support, IT support, helpdesk, or service desk roles.
• Practical knowledge of Active Directory and Microsoft 365 administration.
• Strong troubleshooting ability for Windows systems and computer hardware.
• Solid understanding of networking basics, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.
• Hands-on experience with ITSM or ticketing tools.
• Exposure to POS systems and retail technology will be an added advantage.
• Experience supporting retail environments or multiple sites is preferred.
• Arabic language fluency is required.
• A valid Qatari driving license is mandatory.

Additional Notes

Applications will be reviewed carefully, and only candidates who match the stated requirements will be contacted for the next stage of consideration.