Watch Maker

Role overview

We are seeking an experienced watch maker to join the Midlands Service Centre in Leicester. The role is suited to someone with a strong background in prestige watch servicing and repair, and a genuine enthusiasm for luxury timepieces.

You will contribute to the delivery of an outstanding client journey by producing high-quality work across the various brands within the group. In this position, you will act as a brand ambassador, support your team, and help ensure every client receives a premium experience.

What you will do

• Carry out servicing and repairs on mechanical and quartz watches.
• Maintain a consistently high standard of workmanship across different luxury watch brands.
• Support the wider team in delivering an excellent client experience.
• Manage your own workload by prioritising tasks and planning effectively.
• Adapt to changing business needs and remain flexible in day-to-day work.
• Represent the company and its brands professionally at all times.

What we are looking for

The ideal candidate will have a proven background in prestige watch repairs and servicing, along with strong communication skills and a proactive, results-focused approach. You should be commercially aware, motivated, and able to work well as part of a team.

About you

• WOSTEP, BHI, or an equivalent watchmaking certification.
• Relevant brand accreditations and specialist luxury watch training are preferred, though not mandatory.
• Demonstrable experience in prestige watch repair and servicing.
• Hands-on experience with both mechanical and quartz watches.
• Commercial awareness and a practical business mindset.
• Strong teamwork, interpersonal, and communication skills.
• Good organisational ability to prioritise and plan workload.
• Flexible, adaptable, motivated, and proactive.
• Results-oriented approach.

About the company

Watches of Switzerland Group is a FTSE-250 retail business with nearly 3,000 employees across the UK, Europe, and the United States. The company is a leading luxury watch specialist in the UK, also has a strong presence in the US, and offers a complementary jewellery range.

The group operates more than 190 showrooms across the UK, US, and Europe, including 77 mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, as well as seven ecommerce websites. Its success is built on long-standing relationships with prestigious luxury watch brands, supported by strong marketing and advanced technology to create a distinctive modern luxury experience.

The company’s headquarters are located at Carlton Park in Leicester, in a new 75,000 square foot office just outside the city centre. The site houses over 500 employees and includes 32 acres of woodland, a mini market, team lounges, a multi-faith room, and a parent room.

Benefits

• Option to buy additional holiday.
• 24/7 employee assistance support.
• 24/7 virtual GP access.
• Share save scheme.
• Paid day off on your birthday.
• Free wellbeing resources and tools.
• Generous staff discount.
• Enhanced maternity pay.

Additional information

The organisation is committed to diversity and inclusion, and aims to build a workplace that values different backgrounds and perspectives. Applications are reviewed anonymously, with assessment based only on qualifications, skills, and experience.