Account Manager

About Mongoose

Mongoose builds conversation intelligence tools for higher education, with a focus on helping institutions communicate in ways that are compliant, empathetic, and effective. The company’s platform is designed to support meaningful interactions across the student journey, from admissions and first-semester support to alumni engagement and parent communications.

The organization emphasizes trust, relevance, scale, and insight, aiming to help colleges and universities improve outcomes through better communication. The broader mission is to make every conversation count and to support progress across campus communities.

Role Overview

As an Account Manager, you will own client renewals and lead account expansion through upselling and cross-selling. The role centers on strengthening customer relationships, identifying growth opportunities, and ensuring clients continue to get value from Mongoose’s solutions. Success is measured by retention, renewals, expansion quota attainment, and growth in platform adoption.

Key Responsibilities

• Lead renewal conversations and consistently achieve or surpass renewal and expansion targets.
• Work with the Customer Success Manager to create retention and growth plans for assigned accounts.
• Build outbound pipeline each week and pursue upsell and cross-sell opportunities.
• Deepen relationships with clients through regular outreach and Quarterly Reviews.
• Collaborate with Client Success so commercial ownership and product adoption work together effectively.
• Coordinate with Marketing, Leadership, and Product to share updates, surface risks, and bring customer feedback into planning.
• Represent the company at conferences, industry events, trade shows, and onsite client meetings as needed.
• Maintain accurate CRM records and use account data and health metrics to guide strategy.

Requirements

• Proven experience managing renewal and/or expansion quotas in a B2B SaaS environment.
• Track record of exceeding sales targets and growing existing accounts.
• Ability to build a healthy pipeline and close opportunities with strong conversion rates.
• Strong relationship-building and communication skills, including the ability to simplify complex ideas.
• Proactive, strategic problem-solving approach with a focus on improving outcomes.
• Comfort using data to identify opportunities and guide decisions.
• Experience working with CRM tools; HubSpot knowledge is a plus.
• Collaborative mindset and ability to work closely with Marketing, Product, and Client Success teams.
• Higher education experience is preferred but not mandatory.
• Must be open to onsite visits and travel when required.

Perks & Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match: 100% of the first 3% and 50% of the next 2%.
• Flexible PTO.
• Fully remote work arrangement.
• Competitive leave policies.
• 13 paid holidays, plus a week off between Christmas and New Year’s Eve.

Additional Information

This is an evergreen role, so there may not be an immediate opening at the moment. The company is actively building a candidate pipeline for future hiring needs and may contact applicants when the right opportunity becomes available.

Mongoose is an equal opportunity employer and values diversity, inclusion, and a workplace where people feel respected and supported. Candidates from all backgrounds are encouraged to apply. Accommodation is available during the application process if needed.

Compensation

The base salary for this role is $80,000, with a variable component of $70,000. Total on-target earnings are $150,000.