Associate, Operations

Role overview

This position supports complex operational work by monitoring daily activity, analyzing exception-based cases, and assisting customers across specialized processes. The role involves reviewing, validating, and entering information into internal systems while also researching and resolving requests from other operational teams, business units, external clients, and industry counterparties.

What you will do

• Handle analysis and processing support for specialized, exception-driven, and complex operational tasks within a designated department.
• Check, confirm, and record data accurately in systems used to run departmental workflows.
• Follow departmental procedures, accountabilities, manuals, and task instructions relevant to the role.
• Provide customer service and research support to help resolve issues or retrieve needed information from other operations teams, RBC business units, external customers, or industry participants.
• Resolve routine escalations independently and involve the Team Lead or Manager when required, in line with established procedures.
• Recommend process adjustments and system enhancements that can reduce risk or improve efficiency.
• Support manual, complex, and highly specialized operational processing as needed.
• Share knowledge with teammates and serve as a resource for others in the department.

What you need to succeed

Must-have background

• At least 1 year of experience in securities, banking, technology, or a related job-specific industry.
• A 4-year degree from an accredited university, or an equivalent qualification, or a high school diploma/equivalent plus 3 or more years of experience in securities, banking, technology, or a related field.

Preferred strengths

• Comfort managing several priorities in a fast-paced environment with tight deadlines.
• Ability to meet ongoing daily support needs for the business.
• Strong independent work habits as well as the ability to collaborate effectively with a team.
• Good customer service capability.

Benefits and growth opportunities

• A comprehensive total rewards package with bonuses and flexible benefits, along with competitive pay, commissions, and stock opportunities where applicable.
• Supportive leaders who help develop your skills through coaching and growth opportunities.
• Work that can create meaningful and lasting impact.
• A dynamic, collaborative, progressive, and high-performing team environment.
• Flexible options that support work-life balance.
• Opportunities to take on challenging assignments.
• Opportunities to assume greater responsibility over time.
• Access to a wide range of roles across different businesses and geographies.

Additional job details

Location: 180 Wellington St W, Toronto, Ontario, Canada.

Work schedule: 37.5 hours per week.

Employment type: Full-time, regular, salaried position.

Platform: Wealth Management.

Application deadline: 2026-07-07, with applications accepted until 11:59 PM on the day before the deadline.

Company values: The organization emphasizes Client First, Integrity, Collaboration, Respect, and Excellence, and highlights an inclusive workplace that supports belonging, innovation, collaboration, and professional growth.

Talent community: Candidates may join the talent community to receive career updates, recruiting event information, and job alerts.

Equal opportunity / workplace culture: The employer states a commitment to respect, belonging, opportunity for all, and inclusive employment practices.

Application note: Qualified applicants may be contacted for further review of their resume for this vacancy.