Coverage Admin

DRAGONFLY CARES

Coverage Admin

Department: Operations

Reports To: Director of Staffing & Recruitment

Employment Type: Full-Time

Work Setting: Remote (India)

Salary Range: ₹50,000 – ₹55,000 per month

Dragonfly Cares is seeking a highly organized and proactive Coverage Admin to support our staffing and operations team. This role plays an important part in ensuring service continuity by coordinating provider coverage, supporting onboarding activities, maintaining operational records, and assisting with key administrative processes.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, communicates confidently with professionals, and can effectively manage multiple priorities while maintaining a high level of accuracy.

• Bachelor's degree preferred in Business Administration, Healthcare Administration, Human Resources, Psychology, or a related field.

• 1–3 years of experience in administration, operations, staffing coordination, recruiting support, healthcare support, or a similar role.

• Strong organizational and multitasking skills.

• Excellent written and verbal communication abilities.

• Proficiency with Microsoft Excel, Google Sheets, and other productivity tools.

• Ability to work independently in a remote environment.

• Bachelor's degree preferred in Business, Healthcare Administration, Psychology, or a related field.

• 1–3 years of experience in healthcare operations, billing support, data coordination, or administrative roles.

• Experience supporting healthcare, education, staffing, or service-based organizations.

• Familiarity with scheduling, onboarding, or workforce coordination processes.

• Exposure to healthcare platforms, applicant tracking systems, or practice management software.

• Coverage needs are addressed efficiently and professionally.

• Onboarding tasks are completed accurately and on time.

• Operational trackers and records remain current and reliable.

• Providers receive timely communication and support.

• Administrative processes run smoothly, allowing clinical teams to focus on delivering care.

• Detail-oriented and process-driven.

• Strong problem-solving and follow-up skills.

• Self-motivated and able to work independently.

• Comfortable working across multiple platforms and systems.

• Committed to accuracy, accountability, and teamwork.

• Performance-based annual bonus
• 11 Indian public holidays
• 10 Paid Time Off (PTO) days annually
• Remote work flexibility
• Opportunity to work closely with U.S.-based teams
• Supportive and growth-oriented work environment

• Full-time (40 hours per week)
• Availability during U.S. Eastern Time business hours, 3:00 AM to 12:30 PM  (approximately 12:30 PM – 9:30 PM IST)
• Weekends Off

Dragonfly Cares provides ABA Therapy, Speech Therapy, BIS, and PCT services to children and families across New York. Our mission is to deliver compassionate, evidence-based care while helping children and families thrive.