Crisis Support Worker

About the organization

Calian has been helping clients address barriers, manage risk, and move forward since 1982. What began as a consulting business has expanded into a global organization serving defence, space, health, nuclear energy, public safety, and government. The company focuses on practical, innovative solutions that help communities and organizations stay resilient, informed, and connected.

If you are motivated by meaningful work and enjoy solving difficult, real-world problems, this role may be a strong fit.

Role overview

Calian is recruiting Crisis Support Workers to assist a 911 call centre serving a public safety organization in London, Ontario. This is an onsite position with 12-hour shifts, scheduled either from 7:00 AM to 7:00 PM or from 7:00 PM to 7:00 AM.

What you will do

• Provide immediate support and de-escalation to people facing a mental health crisis.
• Triage non-urgent mental health-related calls to the most suitable community and regional mental health or addiction services.
• Help lower the number of non-emergency mental health calls handled by the service.
• Limit the use of public safety resources for situations that do not require an emergency response.
• Guide individuals toward appropriate support options and help reduce stigma around mental health concerns.

What we are looking for

• A university degree or college diploma in psychology, social work, nursing, counselling, or an equivalent field.
• At least 2 years of experience in telephone-based crisis services is preferred.
• Background in brief intervention, crisis intervention, and client system navigation by phone.
• Experience conducting assessments and safety planning over the telephone.
• Ability to deliver effective crisis support to people in distress through phone-based communication.
• Skill in identifying concerns and connecting people with relevant resources, referrals, and information.
• Good understanding of mental health, addiction, problem gambling, and related community support services.
• Strong critical thinking and problem-solving ability.
• Comfort working across multiple computer systems efficiently.
• Ability to work independently and collaborate within a multidisciplinary team.

Additional requirements

You must be able to obtain a Provincial Security Clearance.

Compensation

The pay range is $33 to $35 per hour, plus a shift premium.

Vacancies

There are 7 open positions for this role.

AI usage disclosure

Calian states that artificial intelligence is not used to screen or evaluate candidates. AI may be used for back-end administrative support only, while hiring decisions are made by people on the recruitment team and hiring managers. All applications are reviewed, and only shortlisted candidates will be contacted for an interview.